Women's Health Lead Medical Assistant

Women's Health Lead Medical Assistant
Location: Granville Women's Health - Oxford, NC

About Granville Health System:

For over a century, Granville Health System has been at the forefront of quality healthcare. To cater to the evolving needs of its community, Granville Health System has extended its services throughout Granville County, ensuring convenient medical care access for its residents. The Granville Health System main campus can be found at 1010 College Street, Oxford, North Carolina. For more details, visit GHS online at

About Oxford, NC

Oxford, NC is a charming and welcoming community that offers a perfect blend of small-town charm and modern convenience, making it an ideal place to live and work. Located just about 30 miles north of Durham and 40 miles from Raleigh. The region enjoys a mild, four-season climate with warm summers, crisp autumns, blooming springs, and gentle winters-perfect for enjoying the area's outdoor activities year-round. With a thriving local economy, excellent healthcare facilities, and a strong sense of community, its historic downtown, scenic parks, and proximity to the Research Triangle ensure a balanced lifestyle with both professional and personal fulfillment.

Position Overview:
The Women's Health Lead Medical Assistant supports daily clinical workflows within the women's health clinic while serving as a resource and role model for the Medical Assistant team. This role assists with coordination of clinic flow, staffing coverage, patient experience initiatives, provider support, surgery scheduling, prior authorizations, and implementation of clinical protocols and standard work processes. The Lead MA also supports onboarding, training, and mentorship of Medical Assistants while promoting efficiency, teamwork, professionalism, and high-quality patient-centered care in a fast-paced OB/GYN environment.

Position Highlights:

• Retirement Benefits: NC Local Government Pension Plan (5-year vesting period)
• Loan Forgiveness: Eligible employer for Public Service Loan Forgiveness (PSLF)
• Comprehensive Benefits: Medical, dental, vision, life insurance, and various supplemental benefits available

Key Responsibilities:
• Prepare patients for obstetrical and gynecological examinations and procedures by obtaining and documenting vital signs, patient history updates, chief complaints, medication reconciliation, and other relevant clinical information in the electronic medical record.
• Assist providers during examinations, procedures, and treatments by preparing instruments, equipment, sterile supplies, and anticipating provider and patient care needs.
• Recognize urgent or emergent obstetrical and gynecological concerns and communicate promptly with providers to support timely patient care and intervention.
• Coordinate patient care needs including referrals, prior authorizations, diagnostic testing, prenatal testing, follow-up appointments, and patient scheduling needs.
• Assist providers with patient paperwork and documentation related to pregnancy, leave of absence requests, disability forms, FMLA, ADA, and other medical documentation needs.
• Provide discharge instructions, medication guidance, prenatal education, vaccine education, and follow-up instructions as directed by providers.
• Ensure laboratory results, imaging, reports, consult notes, and other relevant documentation are available and accessible in the electronic medical record prior to patient appointments.
• Handle telephone and EMR portal messages and communicate effectively with patients, pharmacies, laboratories, imaging centers, and outside healthcare organizations to support continuity of care.
• Monitor and maintain refrigerator temperature logs, vaccine storage requirements, emergency medications, sterilization processes, and expired medications/supplies in accordance with regulatory standards.
• Maintain adequate inventory and stock of women's health supplies, vaccines, instruments, procedure materials, and exam room supplies.
• Support front office workflows as needed, including patient registration, scheduling, check-in/check-out functions, insurance verification, and referral coordination.
• Coordinate patient care needs including referrals, prior authorizations, diagnostic testing, prenatal testing, surgical scheduling, pre-operative coordination, follow-up appointments, and patient scheduling needs.
• Perform all other duties as assigned by clinic leadership.

Medical Assistant Advancement

Granville Health System promotes and encourages the advancement of Medical Assistants. Medical Assistant advancement is tailored to support professional growth, while aiming to acknowledge individuals who excel in enhancing clinical practice(s). Medical Assistant advancement consists of three levels as follows:

Medical Assistant Level I
• Completion of a process improvement initiative utilizing the SMART goal framework. It is a requirement to complete a process improvement initiative every 12-months.

Medical Assistant Level II
• Meet the requirement of Level I, in addition to:
• Cross-training proficiency and coverage support. It is a requirement to complete cross-training competency every 12-months.

Medical Assistant Level III
• Meet the requirements of Level II, in addition to:
• Certification as a Medical Assistant from one of the following accredited organizations: American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), National Health Career Association (NHA-CCMA), National Association of Health Professionals (NRCMA), or National Center for Competency Testing (NCMA).

Qualifications
• High School Diploma or GED required; must be a graduate from an accredited Medical Assistant program.
• Experience and proficiency with phlebotomy, specimen collection, vaccine administration, and electronic medical records.
• Proficient computer, typing, and electronic medical record documentation skills.
• Strong organizational, communication, and multitasking abilities with the ability to prioritize responsibilities in a fast-paced specialty clinic environment.
• Ability to adapt to changing patient volumes, provider needs, workflows, and clinic priorities.
• Demonstrates sound judgment, professionalism, problem-solving abilities, and the ability to remain calm and composed in urgent or emergent situations.
• Ability to maintain confidentiality and comply with HIPAA, OSHA, CLIA, vaccine management, and infection prevention standards.

Preferred

Medical Assistant certification

Minimum of one (1) year of clinical experience in a medical office or outpatient clinic preferred; women's health, OB/GYN, prenatal, or specialty clinic experience.

Knowledge of obstetrical and gynecological terminology, workflows, and outpatient clinical procedures.

Team lead experience in a Medical Assistant position.

Apply Today:
If you're a dedicated professional looking for a position with a focus on work-life balance and the opportunity to make a difference, we encourage you to apply for this position with Granville Health System.