IT Systems Support Specialist

IT Systems Support SpecialistThe IT Systems Support Specialist provides hands-on technical support to government customers in a secure, classified environment. This position supports end users, computer systems, printers, VoIP telephones, video teleconferencing systems, user accounts, permissions, cybersecurity activities, and IT asset management.The successful candidate will combine strong technical skills with excellent customer service. They will troubleshoot hardware and software issues, assist users with technology-related needs, maintain accurate equipment records and documentation, and ensure that support activities comply with established government and program procedures.Key Responsibilities and Systems SupportedProvide first-level technical support to government end users in a secure, classified environment.Install, configure, maintain, and troubleshoot computers, printers, peripherals, VoIP telephones, video teleconferencing equipment, telecommunications systems, and classified computer systems.Troubleshoot software, user accounts, permissions, network connectivity, and access requests.Support ISSO and Cybersecurity Liaison activities, including required documentation and access records.Maintain IT asset inventory, equipment assignments, and supporting records in accordance with government and contract requirements.Document incidents and resolutions in ticketing systems and support Microsoft Office and other authorized applications.Provide user training, communicate clearly with customers, and coordinate technical issues with IT personnel, government customers, and vendors.Perform other duties and responsibilities as assigned.