Operation Manager Trainee

Job Overview BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This role is located in Houston, TX with a 1st shift schedule Monday through Friday, 8:00am–4:30pm. Salary is paid weekly. The role provides an opportunity to learn how to manage a heavy‑duty truck repair shop while being paid to train. The Operations Management Trainee (OMT) program is an 18‑month structured and comprehensive training program to develop leadership and operational knowledge. Responsibilities Provide quality customer interface, proactive customer management, issue resolution, and customer satisfaction. Coordinate with the rental department to ensure maximum utilization without compromising lease customers. Partner with Sales staff on customer calls for new business and increased customer satisfaction. Manage running costs and maintenance overheads, ensuring policy and processes are followed to optimize running costs and maintenance overhead. Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction. Ensure accurate predictive maintenance scheduling and follow‑up, breakdowns and vehicle status updates; oversee technician work planning for efficiency, training, and flexibility. Provide overall support to Operations Management Trainee program and complete all tasks as assigned. Additional Responsibilities Relocation within the business unit at the conclusion of the training program is required. Performs other duties as assigned. Skills & Abilities Detail oriented with excellent follow‑up practices. Strong verbal and written communication skills. Instills commitment to organizational goals. Capable of multi‑tasking, highly organized, with excellent time management skills and ability to prioritize work. Flexibility to operate and self‑driven to excel in a fast‑paced environment. Strong mechanical skills. Effective interpersonal skills. Excellent influencing skills. Ability to create and maintain professional relationships within all levels of the organization. Ability to work independently and as part of a team. Strong PC knowledge/skills including spreadsheet and word processing software packages (advanced required). Basic understanding of Business Finance, controls and metrics (beginner required). Qualifications Bachelor's degree required. One (1) year or more customer‑service with issue‑resolution experience preferred. Prefer those with mechanic experience. DOT Regulated. Compensation Pay type: Salaried. Minimum pay range: $60,000. Maximum pay range: $60,000. Benefits Comprehensive training and the ability to continue your professional development. Regional and local Ryder resources to help guide and support. Stability and peace of mind that comes with working for a World‑Class, Fortune 500 organization. 12 weeks of paid maternity leave. Additional day of paid time off (PTO) for Military Veterans. 401(k) savings plan with company match. Discounted stock purchase options. Performance‑based annual cost of living increases. Full health and welfare benefits including medical, prescription, dental, vision, life insurance and disability insurance options. Equal Opportunity Employer Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or disability status. #J-18808-Ljbffr Ryder System, Inc.