Customer Service Specialist

Customer Service SpecialistLocation: Van Wert, OHWork Model: HybridPosition type: Full-TimeCentral Insurance has been family owned and operating since 1876, and we're just getting started. We're a property and casualty insurance group that believes great work starts with Integrity, thrives on strong Relationships, and never settles for less than Excellence. With over $2B in assets and an A (Excellent) A.M. Best rating, we offer stability, opportunity, and a team you'll actually enjoy being part of. We make a difference for our policyholders by providing excellent service and being there in the greatest times of need.About the RoleWe're a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!Be the Voice Behind Exceptional Customer ExperiencesAt Central Insurance, our customers count on us to make insurance interactions simple, helpful, and meaningful. Our Customer Service team is at the heart of that mission—delivering outstanding support, solving problems, and building trusted relationships every day. As a Customer Service Specialist, you'll help policyholders and agents navigate billing and policy questions, provide solutions that make a difference, and contribute to a culture focused on service excellence. If you're energized by helping others, solving challenges, and creating positive customer experiences, we'd love to have you join our team.What We Are Looking For1 year experience in customer serviceWork with a flexible, rotating schedule between 9:30am – 6:00pm EST Monday through FridayKnowledge of Microsoft product suite- preferredBilingual (Spanish)- preferredExceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality of customer experience- preferredWhat You'll DoServices a high volume of incoming calls and emails from policyholders, agents, and internal customersExercises initiative and judgment while researching and responding to customer inquiriesProactively provides solutions and options to customer needsApplies knowledge of the billing system and other applicable systemsProcesses electronic premium payments from customersHandles a variety of billing related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changesAcquires, maintains and applies basic understanding of Personal Lines and Commercial Lines insuranceWorks within many supporting systems to fully service incoming requestsHandles a variety of policy related transactions and other customer service-related tasksSoft-sells various electronic options to customersHiring Range$19/hour–$24/hour represents typical starting salaries and is a portion of the full pay range for the role.Starting pay is determined based on several factors, including relevant experience, education, skills, and certifications. The full pay range is broader and is designed to provide employees with meaningful opportunities for salary growth as they develop their skills, increase proficiency, and advance in the role.Total RewardsCentral establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees' financial, health, career, and retirement objectives.Central provides extensive health and wellness benefits to promote flexibility, work-life balance, generous paid leave, and long-term financial security.Equal Opportunity Employer It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability.