Front Office Assistant

Front Office Assistant

At Rochester Dental Clinic, our team is the foundation of the exceptional care we provide. Serving Rochester, MN for over 30 years, our experienced and dedicated staff deliver high-quality dental care in a friendly, patient-focused environment. Our team works together to provide a full range of services, including Perio Protect, same-day crowns, and Healthy Start, using advanced techniques and continuing education to ensure patients achieve healthy, confident smiles. Personalized care and a focus on overall wellness help make every visit comfortable and effective. Joining Rochester Dental Clinic means becoming part of a supportive, professional team where your contributions are valued, your skills can grow, and your work makes a direct impact on patients' oral health and confidence. With a collaborative culture, emphasis on professional development, and commitment to patient satisfaction, team members have the tools and environment to thrive.

Work-Life Balance

Paid Holidays and Paid Time Off (PTO)

401(k) Retirement Plan

Health and Vision Insurance

Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program

Supplemental Coverage (Disability, Critical Illness, Accident)

Paid Scrub Allowance

Career Growth and Development Opportunities

Key Responsibilities

Build and maintain productive schedules for our doctors and hygienists

Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients

Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing

Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment

Assist patients with understanding their treatment plan and increase dental case acceptance

Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices

Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Qualifications:

Customer service experience

Dental office experience (preferred)

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.