Senior Product Manager, AI Agents

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this, and no one should have to. At Assort Health, we are building the fix: one continuous conversation for every patient, across every modality: call, text, and message. An agent that knows who you are, remembers how you like to be reached, notices when something in your care changes, and carries that from your first symptom to your full recovery. Assort is the fastest-growing AI agents company in healthcare. Our omnichannel agents handle calls, texts, and chats from end to end, integrating with EHR and PMS systems and the real-world preferences of every provider so patients reach the care they need without the wait. Since launching the first voice AI to answer a phone call for a patient in 2023, Assort has handled over 170 M patient interactions across ~8,000 providers and cut average hold times from 11 minutes to 1, driving real ROI for the practices we serve. We have built the largest specialty healthcare voice dataset in the world, spanning 62 K care protocols and 1.6 M decision pathways. We are growing fast. We went from 15 people in 2025 to 170 today and are doubling again this year. Revenue has grown 15x in the last 15 months. Backed by Lightspeed and First Round, we have raised over $100 M at a $700 M valuation. We were named to the 2026 Enterprise Tech 30 (as the only healthcare AI company on the list) and the Forbes Cloud 100 alongside OpenAI, Anthropic, Stripe, and Ramp. The problem is wide open, and we are the team to solve it. If you want to build the solution for how hundreds of millions of people access care, come do it with us. About Us At Assort Health, we build AI-powered systems that help healthcare organizations deliver faster, clearer, and more human patient experiences. Our AI agents operate directly within real clinical workflows, reducing operational burden and improving access to care at scale. We focus on solving high-impact problems in healthcare operations—designing production-grade AI that clinicians and patients rely on every day. You’ll work closely with engineering, design, sales, and operations to lead new AI products from concept to launch, shaping how intelligent agents reason, act, and collaborate in complex healthcare environments. What You’ll Do Lead Development of High-Performance AI Agents As a Senior or Principal Product Manager for AI Agents, you’ll partner with engineering, design, and customers to build production-grade AI systems that manage high-volume, high-complexity interactions. You’ll be responsible for taking agents from concept to launch and continuously improving them as new business needs emerge. You will scope out new products and surface area end to end, leading the charge on new product workstreams 0→1. You’ll work directly with the CEO on a small yet quickly growing product team. Your work will directly improve healthcare access and the lives of both patients and providers. Work Directly With Customers You will engage deeply with customers: across technical, operational, and executive teams, to: Understand workflows, requirements, and bottlenecks Design and present demos that showcase our capabilities Collaborate with technical stakeholders to solve integration challenges Tailor and refine agents so they align with real business processes Serve as a strategic advisor, helping customers shape long-term AI strategies Build strong, trusted relationships across customer organizations Influence the Product Roadmap You’ll work with cross-functional partners to define requirements, prioritize features, and translate customer needs into actionable engineering work. You’ll help ensure we’re building the right capabilities at the right time to support our next phase of product growth: moving beyond just answering the phone. We are launching proactive, agentic campaigns to close care gaps—reaching out to patients to schedule things like annual physicals and flu shots rather than waiting for them to react to health needs. We are also deploying Agent Memory to ensure every conversation feels personal. Our system uses past interactions to predict a patient’s needs: remembering if they prefer Spanish, adjusting speaking speed, or modulating voice tone to be more empathetic based on context. But modern patient access isn’t just about voice. We are meeting patients where they are by expanding into chatbots and two-way texting. We are also fixing hidden friction in the background with our new referral orchestration and document processing platforms, ensuring that critical data is ingested automatically so patients get the care they need faster. What You Bring 3+ years developing and shipping technical products Previous experience as a Product Manager or equivalent role Ability to craft compelling narratives for customers, including executives Strong communication skills with both technical and non-technical audiences Familiarity with modern AI technologies and how they apply to real-world problems Bachelor’s degree in a technical field (or equivalent practical experience) Bonus Skills Experience building or deploying AI agents or LLM-powered systems Ability to write or read code: especially Python and Typescript Ability to prototype and build demos and prototypes using AI coding tools MBA or comparable business experienceBackground in customer-facing or consulting-style roles influencing product decisions Benefits & Perks for Assorties Competitive Compensation – Including salary and employee stock options so you share in our success. Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow. Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive. Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first. Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it. Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas. Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health. Commuter Benefits – We cover eligible transportation costs to make your trip to work easier. 401(k) – Build your retirement savings. How We Work & What We Value Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you! Please note: the Assort Health Talent Team will only email you from an assorthealth.com email address. #J-18808-Ljbffr assorthealth