Business Systems Analyst - AI Automation

Role Description

As Avalara scales its AI-first enterprise systems, workflows, and automation footprint, we must improve the clarity, structure, and quality of requirements that drive AI automation and business transformation across the organization. This role exists to translate complex business workflows into well-defined, implementation-ready requirements for AI-enabled automation, agentic workflows, and transformation initiatives that improve solution quality, shorten delivery cycles, and accelerate measurable business value.

This BSA will operate at the intersection of business process design, AI automation strategy, and technical execution, working closely with AI Automation Engineers in an environment centered on n8n, Boomi, APIs, event-driven systems, and AI-enabled orchestration to ensure initiatives are scalable, governed, measurable, and aligned to business outcomes.

This role strengthens Avalara's automation and transformation ecosystem by improving requirement quality, delivery predictability, and AI automation clarity.

• Reduce rework and cycle time by translating business needs into structured, implementation-ready AI automation requirements.
• Improve delivery predictability by defining clear workflow boundaries, system interactions, human-in-the-loop controls, and acceptance criteria.
• Enhance employee and operational outcomes by ensuring AI automations are designed with governance, traceability, scalability, and measurable impact in mind.
• Advance Avalara's AI-first execution by identifying high-value transformation and agentic automation opportunities across business workflows.

Qualifications

• B.S. in Computer Science or Engineering (required).
• 5+ years of experience as a Business Systems Analyst or Techno-Functional Analyst.
• Experience working with AI automation, enterprise workflows, system integrations, APIs, n8n, Boomi, or automation platforms.
• Strong understanding of Agentic AI, REST APIs, webhooks, JSON, data mapping concepts, and workflow orchestration patterns.
• Experience documenting requirements for automation, AI-enabled workflows, system interactions, and business process transformations.
• Ability to interpret technical design documents and collaborate effectively with AI Automation Engineers, architects, and cross-functional stakeholders.
• Strong analytical and structured problem-solving skills.
• Excellent communication skills across business and technical audiences.

Requirements

• Identify AI and automation opportunities within business workflows that improve efficiency, decision quality, and scalability.
• Use AI tools to accelerate documentation drafting, process analysis, impact assessment, and requirement validation.
• Ensure AI-enabled workflows, agents, and human-in-the-loop controls are documented with clear governance and traceability.
• Partner with AI Automation Engineers and architects to define measurable AI-driven outcomes, evaluation criteria, and business impact.
• Apply AI responsibly with attention to data privacy, security, compliance, and operational risk.

Benefits

• Total Rewards: In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
• Health & Wellness: Benefits vary by location but generally include private medical, life, and disability insurance.
• Inclusive culture and diversity: Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture.

Company Description

Avalara is an AI-first company that embeds AI into our workflows, decision-making, and products. We are defining the relationship between tax and tech, having built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion-dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.