Collections Representative

Collections Representative

The Collections Representative performs a wide variety of credit and collection functions including processing and verifying applications for credit and soliciting payment on overdue accounts. Compiles necessary information from financial institutions such as banks and credit organizations to support credit decisions. Responsibilities also include documenting collection efforts, maintaining credit files documenting risk analysis support for unpaid invoicing, and executing timely written/verbal follow-up.

Key Accountabilities

• Drive collection activity thru effective wriiten and verbal communication in a fast paced goal oriented collections department
• Provide excellent customer service investigating disputes, credit memo/refund processing, and review/process account adjustments
• Develop strong relationships with internal/external customers to strategically resolve any type of inquiry or discrepancy with detailed statements, bills, product orders, etc.
• Perform credit checks on new customers or existing customers as needed, and make sound decisions on credit limits.
• Ability to work cross functionally through out the organiztion to address root causes of invoicing inaccuracies.

Qualifications/Requirements

• High School Diploma
• Minimum of 2 - 4 years of experience in a similar role
• Strong knowledge in Microsoft Excel, Word, and Outlook
• Strong leadership, communication, and analytical skills.
• Proficient mathematical skills

Capabilities and Success Factors

• Business Insight – Applying knowledge of business and the marketplace to advance the organization's goals.
• Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Drives Results – Consistently achieving results, even under tough circumstances.
• Ensures Accountability – Holding self and others accountable to meet commitments.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan – purchase company stock at a discount!