Collections Specialist

About Us:

P3 Delivery is an award-winning management consulting firm dedicated to providing exceptional products/services to our customers. We value integrity, teamwork, and a commitment to excellence. We are currently seeking a motivated and detail-oriented Collections Specialist to join our finance team and help maintain our outstanding customer relationships while improving our accounts receivable processes.

As a Collections Specialist, you will be responsible for managing the collection of outstanding debts and ensuring timely payment from customers. You will work closely with the accounts receivable team to enhance collection efforts, resolve billing discrepancies, and maintain accurate records. Your role will directly contribute to the company’s financial health and will require effective communication and negotiation skills.

**Key Responsibilities:**

Processes payments for utilities and other fees and services; receives monies from customers by check, cash, and credit card; documents payments received; enters payment information into computer system; balances cash drawer daily; prepares and submits bank deposits; and maintains related documentation and reports. Monitors past due accounts; reviews delinquent customer listing; contacts customers to investigate late or non-payment of accounts; facilitates corrective action; schedules cut-offs; researches and corrects errors in accounts; collects on past due accounts; and prepares related reports.

**Qualifications:**

- High school diploma or equivalent; Bachelor’s degree in Finance, Business Administration, or related field preferred.
- Proven experience in collections or accounts receivable, preferably in a [specific industry] setting.
- Strong understanding of credit and collection processes, laws, and regulations.
- Excellent communication and negotiation skills, with the ability to handle difficult conversations with professionalism.
- Proficiency in accounting software and Microsoft Office Suite (Excel, Word, Outlook).
- Detail-oriented with strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of integrity and professionalism in dealing with sensitive financial information.

P3 Delivery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.