Regional Collections Specialist (Hybrid Position)

Collections Specialist

Now hiring a Collections Specialist. Join a great team!! Job functions include:

• Making outgoing collection calls and/or emails to customers with past due balances or on accounts at risk of service interruption due to non-payment, determining the reason, and arranging for collection or adjustment to correct errors in accounts.
• Goal is to make at least 30 to 40 calls a day to keep accounts on track and follow up with promise to pay calls.
• Following up on calls and providing copies of invoices as required.
• Performing credit evaluations for new or renewal business to determine credit worthiness.
• Processing credit card payments on accounts and resolving questions and issues on accounts.
• Assisting and training the sales department and office on how to utilize Equifax, set credit limits, and terms.
• Learning how to run reports—credit hold report, negative balance, bill cycle summary, sales sheets, 10k aging, and aging reports.
• Running collection manager and highlighting all customers that need to be contacted for payment before billing cycle processes.
• Uploading account information to outside collection’s company as required.

Qualifications:

• A minimum of 2 years of experience in the credit and collections field.
• Basic financial skills including knowledge of commonly used collections practices and procedures.
• Proficient in working on a PC, and competent in the use of Microsoft Office. Must be proficient in Excel, Outlook, and Word.
• Ability to interact and communicate effectively, orally and in writing.
• Ability to multitask.
• Ability to adapt and deal with frequent changes in the work environment.
• Ability to react well under pressure and treats others with respect.
• Ability to identify and resolve problems in a timely manner.
• Balance team and individual responsibilities and help build a positive team spirit.
• Knowledge of Fair Credit Reporting Act.
• Excellent organizational skills.
• Waste Industry experience preferred.
• Ability to travel up to 25%.

Other job responsibilities:

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro.
• Any additional job duties that may be assigned by the Supervisor.

Special considerations/physical work requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) most of the workday.
• Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight handling objects less than 25 pounds—rarely.

Work environment: Normal setting for this job is: office setting.