Senior Collections Specialist

Job ID: 524527ExemptOldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard hardscape, Echelon Masonry, RDI railing, Catalyst Fence Solutions, Sakrete packaged concrete, Amerimix mortar, Pebble Technology International pool finishes, and Techniseal sands and sealant technologies.Job SummaryThe Senior Collector is responsible for coordinating departmental collection activities, working closely with team members and management to monitor and ensure compliance with collection laws and collection policies.This person must be able to initiate, maintain, and grow solid relationships with our supply chain, sales, and finance teams to assess existing processes and procedures for improvement opportunities related to account management to minimize operational risk while improving cash flow for Oldcastle Infrastructure Participation in monthly collection conference calls with Field Partners and customers to drive results and resolve non-payment issues.Job LocationThis position is a hybrid position located at our corporate office in Atlanta,GA near the perimeter.Job ResponsibilitiesHandle a portfolio with a potential of over 700 customers.Responds to email and telephone inquiries from customers, and researches/resolves outstanding invoice issues.Reviews reports and provides feedback to sales, supply chain, and operational teams to drive action within the businessProvides detail reconciliations as directed by Management.Assign deduction reason codes to unpaid invoices, short paid invoices, and stand-alone deductionsCommunicate issues timely to ensure major AR issues are reviewed and root causes are addressed to prevent repeat occurrencesReview existing account vendor guidelines and agreements, ensuring compliance and monitoring customer accounts for changes and discrepanciesFollows up with customers to resolve problems and/or answer any additional questions or inquiries they may have. Additionally, will escalate customer/purchase orders to management as necessary.Resolve unapplied cash on account as well as assist cash with unapplied cash that may belong to the AR.Update weekly and monthly reports for management with the status of delinquent customers and disputes.Work closely with cross-functional teams such as Sales, Marketing and Customer Service to resolve collection and deduction issuesAbility to stay accountable, transparent and escalate key issues in a timely matterParticipate in monthly Regional calls with all stakeholdersMaintains accurate and current notes on status of customer accountsReview and propose potential doubtful or past due accounts for write off.Work closely with the credit department to ensure liens are filed, credit limits are not over, and accounts deemed necessary are put on hold.Ability to speak to your portfolio through analytics and reporting.Job Requirements12 + years of related experience in B2B collectionsKnowledge of lien laws a plusExcellent communications skills, both verbal and writtenExcellent customer service skillsExcellent Excel skills including VLOOKUP and pivot tablesAbility to reconcile AR accountsAbility to communicate with both the internal and external customerAbility to maintain accuracy in very detailed work environment, highly detail orientedProficient in PC skills, accounting software, Internet basedWhat CRH Offers YouHighly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsAn inclusive culture that values opportunity for growth, development, and internal promotionAbout CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/DisabilityCRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.