Sr. Collections Specialist-100% Remote

Job Description

Job Description

BCforward is currently seeking a highly motivated Collections Specialist for an opportunity in 100% Remote

Position Title: Collections specialist

Location: 100% Remote

Duration: 03+ Months (Possible extension and temp to perm - not guaranteed)

Anticipated Start Date: ASAP

Pay Rate: $26.43/hr on W2

Working hours will be 11am-8pm EST.

Job Description

The Sr. Collections Specialist serves as a highly skilled resource responsible for managing complex loss mitigation and collections activities. Also known as the Single Point of Contact (SPOC) within Loss Mitigation, you will act as the liaison for borrowers, guiding them through delinquency resolution and home retention or liquidation options. You will conduct both inbound and outbound customer outreach, analyze borrower financials, negotiate payment solutions, and ensure accounts remain compliant with investor, regulatory, and company requirements.

This position requires strong judgment, advanced problem‐solving skills, and the ability to navigate sensitive or difficult customer situations with professionalism. As a subject matter expert, you will maintain detailed documentation, resolve escalated issues, and provide exceptional service while managing a wide range of tasks in a fast‐paced environment.

• Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries.
• Perform outbound and inbound collection calls to resolve delinquent accounts.
• Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options.
• Maintain accurate and detailed records of all customer interactions and account activity.
• Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes.
• Review accounts to ensure compliance with company policies, procedures, and regulatory requirements.
• Working hours will be 11am-8pm EST.

100% Remote

Possible extension and temp to perm - not guaranteed.

One 15-20 min phone/video interview.

Potential group start targeting 6/15/26 - not confirmed.

Two-week training provided onsite.

Full-time position.

Skills:

• Excellent verbal and written skills with strong negotiation and active listening skills.
• Problem solving, time management, and organizational skills.
• Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
• Strong attention to detail
• Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC)
• Able to thrive working in a fast-paced collaborative environment and manage multiple priorities.
• Strong computer skills including Microsoft Office applications.
• Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations.
• Able to analyze and interpret complex documents to make sound decisions and recommendations.
• Able to interact and communicate with individuals at all levels of the organization.

Education:

Required Education, Experience, Certification/Licensure

• High School diploma or equivalent
• Some college preferred
• Typically requires a minimum of 3 years’ experience in collections, loss mitigation or mortgage servicing.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’ s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.