Epic Credentialed Trainer

Job Location:
1500 Owens St
San Francisco, CA 94158

Shift: Day 5x8-Hour (08:00 - 17:00)

Description:
**Please note that UCSF's policy is that full medicals are required for all onsite or hybrid candidates. **


Working Title: Principal Trainer


What are the shift times/shift hours for this position?
Workday schedules may vary. Some evenings and weekends may be required.


What are the workdays for this position?
Monday - Friday, with some evenings and weekends as required.


Will this position be onsite, hybrid or remote? Hybrid.


Onsite Location: Work occurs at multiple sites, including 2001 The Embarcadero, Parnassus, Mission Bay, Laurel Heights, Oakland/Emeryville, Mt. Zion, Stanyan, Hyde, and other community partner locations.


If hybrid, how much time will be spent onsite:
The expectation is approximately 50% on-site presence over the overall project duration, with the specific cadence varying by project phase and operational needs.


On-site requirements may be lower during certain project phases and increase as we move further into MST/training and go-live readiness. Increased on-site presence should be anticipated for activities such as MST build, pilot training, Super User training, End User training, and go-live support. The exact schedule and frequency will continue to evolve based on project timelines, training plans, and operational needs.


What specific experience, background, and/or qualifications are you looking for in candidates for this position?


3-5 years of relevant experience.
Bachelor's degree in health care information technology, computer science, or a related area and/or an equivalent combination of experience and training.
Epic certification in Cupid.
Broad and/or in-depth knowledge of clinical applications, including design, development, implementation, user support and training, maintenance, quality assurance, system testing, and evaluation.
Strong problem-resolution and troubleshooting skills, including the ability to distinguish between application/build issues and training issues.
Strong interpersonal and training skills, with the ability to work effectively with users at varying professional and technical levels.
Strong organizational, written, verbal, and analytical skills.
Ability to work collaboratively with senior staff and managers and serve as a technical and training resource.
Experience working with challenging or resistant end users and identifying/documenting system issues for follow-up by build analysts.

Please verify any certificates and/or licenses required for the position: Epic Cupid certification.


Job Function Summary:
Involves the design, building, testing, and implementation of clinical application systems. Provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Works with clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. May provide customer service, troubleshooting, and maintenance.


Generic Scope:
Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions.


Custom Scope (customizable, will be used in the job posting/advertisement):
Applies skills as a seasoned clinical applications professional to projects of medium size at all levels of complexity, or portions of large projects.


Department Overview:
Clinical Systems is responsible for all aspects of the Electronic Health Record (EPIC: APeX- Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates and community partners. The APeX/Epic -Principal Educator will work in collaboration with the APeX-Epic application teams, clinical/business operations and to develop training to provide 1:1 training support and In-Services/classes to departments and services to help efficiency and streamline workflows. Provides excellent customer service to end users, tracks issues and follows-up as appropriate. Educator/Coachs will work in multiple locations including UCSF Medical Center locations, Benioff Children's Hospitals-Oakland and San Francisco, UCSF campus, and community connect partners.


Inherent with these key responsibilities is the ability to juggle multiple competing tasks and meet any imposed deadlines. As training will be role based, it is essential that the ApeX-PEAK Educator/Coach have experience with or the ability to fully grasp workflows, policies/procedures that are clinically, procedural and/or administrative in nature to create operationally focused curriculum/scenarios.


The APeX Principal Educator must achieve certification (within 12 months of hire) and support one or more of the following APeX applications:
• Certified in an Epic Clinical application. Preferred would be ClinDoc, Inpatient, Ambulatory, ASAP and/or Orders.
• Other applications depending on business needs, (list below)
• Certified in Epic Training, Environments and Documentation (TED) course


The Apex Principal Educator must also achieve UCSF credentialing in one or more of the following training areas in order to support ongoing new hire training and other training initiative:


Epic Clinical Applications:
Ambulatory, Orders, ClinDoc, Stork, Willow, Beacon, Kaleidoscope, Radiant, HOD, Home Health


Epic Revenue Cycle Applications:
Prelude, ADT/Cadence, HB/PB, HIM, Optime Scheduling


Other Epic applications as needed


Knowledge, Skills and Abilities:
Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.


Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.


Strong interpersonal skills, with the ability to effectively, train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.


Detail oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.


Strong written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.


Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.


Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.