Guest Service Agent

Job Type Full-time, Part-time Description At Quarterdeck Resort on Gull Lake, our Guest Service Agent is the first and last impression for our guests. Our ideal candidate provides warm, friendly, and efficient service at the front desk while handling reservations, check-ins, check-outs, and guest inquiries. The ideal candidate enjoys working with people, thrives in a fast-paced resort environment, and helps create memorable lakefront experiences. #morefunongull# Key Responsibilities Guest Experience Greet guests with a friendly, welcoming attitude Handle guest check-ins and check-outs efficiently and accurately Answer questions about resort amenities, activities, dining, and local attractions Resolve guest concerns promptly and professionally Front Desk Operations Manage reservations, room assignments, and availability Process payments, cash handling, and posting charges accurately Answer phones, emails, and in-person inquiries Maintain accurate guest records and daily logs Communication & Coordination Communicate guest needs to housekeeping, maintenance, and management Monitor room status and coordinate with housekeeping for timely turnovers Report maintenance issues or safety concerns Professional Standards Maintain a clean, organized front desk and lobby area Follow resort policies, procedures, and safety guidelines Uphold confidentiality and guest privacy Qualifications Required Customer service experience (hospitality preferred) Strong communication and interpersonal skills Basic computer skills and ability to learn reservation systems Ability to multitask and remain calm in busy situations Flexible availability including evenings, weekends, holidays, and peak seasons Preferred Resort, hotel, or front desk experience Cash handling and POS experience Local area knowledge Skills & Attributes Friendly, outgoing, and professional demeanor Strong problem-solving skills Detail-oriented with good organizational skills Team-oriented with a positive attitude Work Environment Fast-paced, guest-focused lakefront resort Indoor front desk setting with frequent guest interaction Seasonal peaks during summer and holiday periods Pay rate $17-19 per hour Requirements Employee Benefits Overview We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees: 401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement. Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week. Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments. Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you. Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance. Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability. We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication. Salary Description $17-19 per hour Leisure Hotels and Resorts