Guest Service Agent

Guest Service Agent

At Quarterdeck Resort on Gull Lake, our Guest Service Agent is the first and last impression for our guests. Our ideal candidate provides warm, friendly, and efficient service at the front desk while handling reservations, check-ins, check-outs, and guest inquiries. The ideal candidate enjoys working with people, thrives in a fast-paced resort environment, and helps create memorable lakefront experiences.

Key Responsibilities

Guest Experience

• Greet guests with a friendly, welcoming attitude
• Handle guest check-ins and check-outs efficiently and accurately
• Answer questions about resort amenities, activities, dining, and local attractions
• Resolve guest concerns promptly and professionally

Front Desk Operations

• Manage reservations, room assignments, and availability
• Process payments, cash handling, and posting charges accurately
• Answer phones, emails, and in-person inquiries
• Maintain accurate guest records and daily logs

Communication & Coordination

• Communicate guest needs to housekeeping, maintenance, and management
• Monitor room status and coordinate with housekeeping for timely turnovers
• Report maintenance issues or safety concerns

Professional Standards

• Maintain a clean, organized front desk and lobby area
• Follow resort policies, procedures, and safety guidelines
• Uphold confidentiality and guest privacy

Qualifications

Required

• Customer service experience (hospitality preferred)
• Strong communication and interpersonal skills
• Basic computer skills and ability to learn reservation systems
• Ability to multitask and remain calm in busy situations
• Flexible availability including evenings, weekends, holidays, and peak seasons

Preferred

• Resort, hotel, or front desk experience
• Cash handling and POS experience
• Local area knowledge

Skills & Attributes

• Friendly, outgoing, and professional demeanor
• Strong problem-solving skills
• Detail-oriented with good organizational skills
• Team-oriented with a positive attitude

Work Environment

• Fast-paced, guest-focused lakefront resort
• Indoor front desk setting with frequent guest interaction
• Seasonal peaks during summer and holiday periods

Pay Rate

• $17-19 per hour

Requirements

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.

Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.

Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.

Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.

Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.

Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.

We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.