Patient Registration Specialist

To support a growing telemedicine practice, the full-time Patient Registration Specialist will serve as the welcoming voice for new patients, guiding them through the enrollment journey and managing a high volume of calls to ensure a smooth onboarding process remotely. Key responsibilities Act as the primary point of contact for new patients via phone and email, providing guidance on initial enrollment steps Efficiently register and onboard new patients, verifying insurance information and setting up patient charts in the electronic medical record system Perform consistent outreach to encourage new patients to complete outstanding onboarding tasks and provide feedback to improve operational tools Required qualifications At least two years of inbound phone experience in a fast-paced healthcare setting or high-volume customer service role Proven ability to manage a high volume of tasks independently while focusing on efficient workflows and enrollment targets Proficient computer skills with the ability to adapt to evolving technologies and various platforms Empathetic approach when working with individuals from diverse backgrounds and varying technical comfort levels Proactive mindset with adaptability and creative problem-solving abilities