Solution Architect

About the Role As a Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform. Responsibilities Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients. Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches. Partner with cross-functional teams to support business development and contribute insights to enhance product strategies. Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success. Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction. Qualifications Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries. Proven experience with Cognigy or equivalent Conversational AI platforms. Demonstrated ability to resolve complex technical challenges. Strong capability to align technical solutions with business objectives. Exceptional ability to communicate technical concepts effectively. Applicants must be authorized to work in the United States without sponsorship. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams–comprised of the best of the best–work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Work Model The NiCE-FLEX hybrid model enables maximum flexibility: 2 days working from the office and 3 days remote work each week. Office days focus on face‑to‑face meetings, teamwork, and collaborative innovation. Requisition Information Requisition ID: 9730 Reporting into: Senior Director – Professional Services Role Type: Individual Contributor Equal Employment Opportunity NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. #J-18808-Ljbffr