Clinical Reviewer, Behavioral Health

Behavioral Health Utilization Management ClinicianPoint32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.Job SummaryUnder the supervision of the Utilization Management Supervisor, the Behavioral Health (BH) Utilization Management (UM) Clinician is responsible for conducting benefit coverage reviews and utilization management according to applicable regulatory guidelines and Enterprise contract requirements. The BH UM Clinician works collaboratively with the Behavioral Health leadership within the Behavioral Health department and other appropriate Point32Health staff to identify and address opportunities to improve service, reduce administrative cost, ensure clinically appropriate delivery of benefit covered services, and support department and organizational business goals. The UM BH Clinician escalates urgent issues and concerns that could potentially impact member needs, program compliance and or acute situations that pose risk. The UM BH Clinician must be committed to clinical and service excellence, including demonstrating the behaviors that support teamwork, collaboration, and professionalism. The BH UM clinician works under the direction of the UM Supervisor and in collaboration with the BH Operation Manager to ensure ongoing competency and learning needs are met that they are performing to applicable regulatory and clinical requirements.Job DescriptionKey Responsibilities/Duties – what you will be doing (top five):Adherence to established behavioral and administrative review guidelines and criteriaAdherence to timelines, standards, and elements associated with organizational determinations and notificationsDaily interactions with UM Support staff and providers to ensure clinical information and support are available and applicable to the review processAppropriate prioritization of authorization requestsAchievement of expected productivity goalsQualifications – what you need to perform the jobCertification and LicensureCurrent unrestricted Massachusetts license in a behavioral health area of practiceEducationRequired (minimum): BS Nursing; LICSW, LMHC, or other behavioral health profession qualified to practice independently.Skill RequirementsAbility to work cooperatively as a team member across multiple levels within the organizationResults orientation - strives to meet business goalsCritical and Analytic thinking, i.e., must understand cause and effect as it relates to workflow design and implications to policies, procedures, and other departmental functionsComfort adapting to changes to business, market, regulatory, and strategic needsAbility to influence others and serve as role modelStrong communications skills (formal and informal, written and verbal)Ability to handle multiple demands--must be able to balance multiple prioritiesRegard for confidential data and adherence to corporate compliance policyProficiency with or ability to learn technology for initiating and participating in web/system-based communications: webinar, instant messaging, thin client, soft phone, or othersProficiency with or ability to learn technology-based programs such as Microsoft Office Word and Excel; other programs as neededWorking Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):Fast paced office environment handling multiple demands.Must be able to exercise appropriate judgment when necessary and work and communicate with customers in a telephonic office environmentMust be able to work under normal office conditions and work from home as required.Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.May be required to work additional hours beyond standard work schedule.Salary Range$80,389.62 -$120,584.44Compensation & Total Rewards OverviewThe annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:Medical, dental and vision coverageRetirement plansPaid time offEmployer-paid life and disability insurance with additional buy-up coverage optionsTuition programWell-being benefitsFull suite of benefits to support career development, individual & family health, and financial healthWe welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Tufts Health Plan