Order Management Specialist

Job Description

Job Description

Job Title: Order Management Specialist
Job Description

We are seeking an Order Management Specialist to work closely with sales to confirm pricing and clarify customer requirements. You will be responsible for managing all phases of the order fulfillment process, from order entry to confirmation, purchasing buy-to-order materials, and managing customer records. Your role will also involve entering customer orders, ensuring accuracy and timely processing from quote to invoice, and following up on customer orders to increase the percentage of on-time deliveries.

Responsibilities

• Collaborate with sales to confirm pricing and clarify customer requirements.
• Perform all phases of the order fulfillment process, including order entry, confirmation, purchasing buy-to-order materials, and creating picklists and jobs.
• Enter customer orders, ensuring accuracy and timely processing from quote to invoice.
• Follow up on customer orders to increase the percentage of on-time deliveries and communicate changes promptly.
• Answer phone calls and emails, qualifying incoming calls and emails for proper routing and assistance.
• Assist customers with requests regarding order status, stock status, list pricing, tracking numbers, etc.
• Maintain written and/or electronic records of relevant customer correspondence for review.
• Develop friendly working relationships and positive rapport with customers.
• Monitor the progress of orders to ensure they follow the schedule, and communicate with all relevant employees to ensure delivery times are met promptly.

• Proficiency in order entry and data entry.
• Strong Microsoft Office skills, particularly in Excel and Outlook.
• Attention to detail.
• Good communication skills.
• Basic computer skills, including Excel.

• High school diploma or Bachelor's degree in a related field.
• ERP knowledge is a plus but not required.
• Basic math and reading skills.

The work schedule is Monday through Friday, from 8 AM to 5 PM. Join a family-owned company with a tight-knit group that is currently experiencing growth, offering ample opportunities for career advancement.

Job Type & Location

This is a Contract to Hire position based out of Wentzville, MO.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Wentzville,MO.

This position is anticipated to close on Jul 7, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.