Emergency Response Specialist

Full-time

Confidential

Las Vegas, NV

ABOUT THE ROLE

Emergency Response Specialist, 24/7 Roadside Assistance Center

A large auto manufacturer is building a 24/7 emergency roadside assistance

team. As an Emergency Response Specialist, you take charge of collisions,

motorway breakdowns and security incidents from the first alert to resolution.

You work live with drivers and passengers, police, fire and ambulance crews, and

recovery teams, using real-time vehicle data and camera feeds.

WHAT YOU WILL DO

Own serious events end to end: collisions, injuries, motorway breakdowns and security incidents
Monitor and act on emergency alerts from connected vehicles in a live operations console; log and escalate every event
Speak directly with vehicle occupants and first responders; call emergency or non-emergency services and dispatch roadside assistance
Coordinate rescues, towing and vehicle recovery; file police reports by phone or online, plus work orders
Support follow-up and investigations after each event
Complete accurate incident records and support root cause and corrective action reviews

WHAT YOU BRING

Strong fits: 911 dispatchers, air traffic controllers, aviation dispatchers and former law enforcement officers
Situational awareness within seconds across many inputs: a caller or police officer on the line, live video, maps and vehicle data
Sound judgment: assesses the scene and chooses the right approach using every tool and procedure, not just a script
Very high emotional intelligence and empathy while working under extreme pressure in serious, sometimes traumatic events
Command presence, strict protocol discipline and zero-defect adherence to safety and regulatory procedures.

MINIMUM REQUIREMENTS

Live in commuting distance to the Las Vegas, NV office
1+ year of live experience in emergency dispatch, air traffic control, aviation dispatch, law enforcement or incident command
Fluent English plus the official language of the country
Able to work rotating 24/7 shifts, including nights, weekends and public holidays
Comfortable with multi-screen systems and fast data interpretation
Able to pass an enhanced background check before start.

We are an Equal Opportunity Employer

Apply

Vacancy posted 1 day ago

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