Pre-Access Central Scheduler Bilingual

Job Title

Schedules and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Complete any administrative work that goes along with scheduling the appointment. Transcribe any external orders from Physician. Handle high call volumes for multiple locations and departments.

Job Description

Utilize multiple systems to perform all scheduling functions as needed. Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance. Providing patients with preparation and location information. Correctly collecting and inputting patient data into the system. Validating patient insurance and explaining benefits as needed. Manage multiple phone calls, including answering, transferring, and conferencing between multiple parties. Acting as a mentor for new hires as needed. Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. Performs other duties as assigned.

Skills

Customer Service Etiquette. Basic Medical Insurance Knowledge. Intermediate Computer Operating Knowledge. Multi-Channel Phone Experience. 30+ WPM Typing Speed. Active Listening. Reading Comprehension. Critical Thinking. Active Learning. Complex Problem Solving. Fluent in multiple languages

Qualifications

Required: High school diploma or equivalent OR (4) years of revenue cycle experience. Required: Minimum of (2) years of revenue cycle experience and/or (2) years of contact center experience. Must pass the ALTA Language Services Qualified Bilingual Staff Assessment ( QBS )

Physical Requirements

Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location

Peaks Regional Office, Broomfield, Colorado

Scheduled Weekly Hours

40

Hourly Range

$19.29 $25.61

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.