Associate Manager

Associate Manager, Financial Services OperationsSS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Locations: Boston, MA; Braintree, MA; Denver, CO; Kansas City, MO; Waltham, MA | HybridAbout the RoleThis role supports the operational finance team by applying advanced knowledge of mutual funds and alternative investment products (e.g., annuities, REITs, hedge funds, insurance, brokerage) to perform complex and cross-functional tasks. The position requires a strong understanding of financial systems, internal processes, and client operations to lead or support key business activities.Why Join SS&CSS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.How You Will Make an ImpactEstablish & lead collaborative relationships between customers and the SS&C organizationCommunicate with customers via conference calls, written electronic correspondence, and in face-to-face meetingsEducate customers on implementing our products and servicesAnalyze, anticipate, and identify customer needs and recommend innovative solutionsComplete system change requestsResearch and resolve any system issues reported by customersLeverage extensive in-house training programs for industry knowledge and product expertiseMentor & lead less experienced associatesEstablish work priorities, plan projects, and ensure timelines are metPrepare status reports for customersCoordinate face-to-face meetings with customers onsite and at their locationEnsure contractual obligations are achievedAssist in onboarding new customers as they transition to SS&C's industry leading solutionsRequired ExperienceBachelor's degree or equivalent experience3+ years of client-facing experience required, ideally within financial services, with a strong preference for experience in transfer agency, investor services, or a wirehouse environment.Excellent written and verbal communication skillsMust have strong problem solving and numerical reasoning skills; ability to analyze data and take actionCareer oriented, highly motivated, and self-starting individualAbility to work in a fast paced, team environmentEfficient time management with strong organizational skillsAbility to quickly learn and adapt to new systems, processes, plans, and programsProficiency using tools such as Word, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel a plusMust be willing to work on site a minimum of 6 days/monthJoin SS&C, where innovation meets global opportunities.SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity. Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location. Colorado: The expected base salary for the position is between $55,000 USD to $120,000 USD. Massachusetts: The expected base salary for the position is between $73,000 USD to $140,000 USD. In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company's discretion.Applications will be accepted on an ongoing basis until the position is filled.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.