Restaurant Operations Manager

Our YOU FIRST Philosophy In addition to no night shifts and our fully chef‑curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where our YOU FIRST culture begins – each day we put our employees first and strive to make them happy. They are empowered with the independence to make decisions that help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say we love our employees more than bacon. Key Responsibilities Learn and support our You First culture and core values. Puts supervisory skills to work, ensuring daily operations run according to plan and with high standards. Understands that we source great food for a reason and that our recipes must be followed. Knows the restaurant sales and traffic goals – and works to exceed them. Coaches and observes the First Watch Five Steps of Service being implemented at every table. Understands the background story of our 10 Commitments – and puts them into action. Responds with a sense of urgency to both customer and employee concerns. Communicates and takes immediate ownership of repair and maintenance issues. Is certified in food safety – and identifies and coaches in all areas of safe food handling. Is continuously scouting for and interviewing candidates to join our team. Keeps our company assets secure; including computers, point of sale, security systems and equipment. Understands the key responsibilities of every position in the restaurant. Puts an immediate stop to any inappropriate behavior, investigates as needed. Trains, coaches, and develops team members daily. Recognizes performance that goes above and beyond. Accounts for all daily revenues and deposits. Completes the admin duties – and gets required paperwork in on time. Perks & Benefits One Shift – No Night Shifts. Ever. Opportunity to grow your career with a great company and great people! 24/7 Employee Assistance Program 401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate) As a Restaurant Operations Manager, you will be eligible for quarterly bonus payment based on the restaurant's performance. Life Insurance Short Term Disability Long-Term Disability Dental Vision Health Insurance Bright Horizon – backup child and elder care Spot Insurance Supplemental Insurance (accident, critical illness, indemnity) Meal Discount Complimentary premium access to the Calm App, plus 5 gift subscriptions Unlimited access to medical and behavioral telemedicine through Cirrus MD Tuition Reimbursement & High School Diploma Program Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto, event tickets & more) Childcare Discount Program Paid Time Off (PTO) Employees must enroll within 30 days for hire and the benefit begins on the 1st of the month following 60 days of employment. First Watch is an equal opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. #J-18808-Ljbffr