Technical Operations Manager

Technical Operations Manager FT / PT Status - Full-Time Benefits Eligibility –This position is eligible for a full benefits package. Salary - $33.72 - $48.95 Hourly Wage Remote Work / In-Office - Hybrid Application Deadline - 9/23/2026* *This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible. In this Technical Operations Manager position, you will drive strategic execution across the Utah Department of Commerce's technology, data, and operational landscape. Managing high-stakes vendor relationships, cross-functional software rollouts, and infrastructure coordination with DTS, this role ensures seamless operational continuity across divisions. We are seeking a software-minded problem solver who treats internal tools like high-value products-using data, continuous iteration, and low-friction experimentation to improve consistency, lower operational costs, and elevate the user experience. Key Responsibilities Day-to-day responsibilities of this position: Vendor Management & SLA Enforcement : Oversee core vendor deliverables and hold partners accountable to active Service Level Agreements (SLAs). Manage technical scopes across third-party resources, including Egen, System Automation (SA), and Salesforce maintainers. Cross-Functional Workflows & Data Migrations : Lead cross-divisional initiatives that depend on technology change, including business requirements, data classification and retention decisions, records inventory, user communications, and readiness sign-off for storage and system migrations executed by DTS. Work Management Architecture : Serve as the functional administrator for internal project tracking platforms (e.g., Monday.com, Asana, JIRA, Gqueues), optimizing intake workflows, website ticketing systems, and backlog reconciliation. Dashboard & KPI Tracking : Oversee operational dashboard initiatives from requirements gathering to execution, partnering with internal analysts and division bureaus on data hygiene and report delivery. Stakeholder & Partner Alignment : Function as a key liaison to the Division of Technology Services (DTS), Division of Occupational and Professional Licensing (DOPL), Division of Consumer Protection (DCP), and other internal bureaus to navigate resource bottlenecks and scope changes. Product & Solution Ownership : Act as the internal product owner for critical operational software and platforms; partner with stakeholders across Commerce to translate operational pain points into clear user stories, prioritize product roadmaps, and measure feature adoption post-launch. Ideal Candidate The ideal candidate is an action-oriented, highly adaptable operational leader who thrives as a natural problem-solver and "universal translator"—able to seamlessly bridge technical IT terms, state regulatory frameworks, and executive decision-making. Driven by deep personal accountability, they take full ownership of complex departmental goals, proactively monitoring team capacity, vendor SLAs, and project dependencies before bottlenecks disrupt output. As a calming leader, they navigate high-pressure stakeholder environments and competing agency priorities with composure, using structured, transparent communication to establish boundaries, prevent staff burnout, and maintain strong cross-divisional alignment. Qualifications Minimum or "day-one" qualifications: Availability : The Ability to attend the initial training period in person at our Salt Lake City office, with the understanding that hybrid telework (up to 2 days per week) is available once you have demonstrated understanding and competency in the basic functions of the position. Technical Project Management : Proven experience leading technical operations initiatives. Working knowledge of how software deployments, system integrations, and data migrations are planned and executed, sufficient to translate between technical delivery teams and agency leadership, scope work accurately, and assess risk and readiness. SLA & Vendor Administration : Proven experience tracking vendor deliverables, managing billable hours (e.g., 30hr/wk contract allocations), and enforcing vendor accountability. Work Management Tool Expertise : Hands-on experience structuring and administering work management boards (specifically Monday.com, JIRA, or Asana) to streamline ticketing and team capacity tracking. Data Migration Risk Management: Practical understanding of risks associated with moving legacy file systems (e.g., Google Drive to GCP/cloud storage) and maintaining system link integrity. Stakeholder Facilitation: Demonstrated ability to set firm boundaries with demanding stakeholders, balance competing division priorities, and protect team bandwidth against burnout. Preferred or trainable/on-the-job qualifications: State/Public Sector Experience : Familiarity with Utah state procurement processes, DTS integrations, and statutory compliance (e.g., UAPA, BCI regulations, or legislative mandates like SB0084). Licensing System Implementations : Prior experience managing large-scale Licensing/Registration System (LRS) rollouts or digitizing paper processes using "conveyor belt" production models. Data Hygiene & BI Dashboards : Basic knowledge of data cleanup workflows, SQL/data table extraction, and building operational KPI dashboards. Change Management : Strong consensus-building skills across varied division cultures-from high-pressure environments to emerging technological units. About the Role Location – 160 East 300 South Salt Lake City, Utah, 84111 United States Background Check Required – You must successfully pass a criminal history check. Drug Test Required – No Schedule Code – AX - Employees in supervisory positions Why You Should Join Our Team In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include: Job Stability: Enjoy the security and reliability of employment within a well-established organization. Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support. The Agency The Department of Commerce is the licensing and registration agency for Utah's professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional licensing, consumer protection, public utilities, securities, real estate, and residential mortgage lending. Supplemental Information Job Classification: Manager I, Commerce (#83170). Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason. As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA). DHRM rules apply for promotions/transfers. Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state’s borders. Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items, etc. Special physical demands are not required to perform the work. DHRM rules apply for promotions/transfers. EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact View phone number on click.appcast.io. #J-18808-Ljbffr