Music Hall Cocktail Server - House of Blues Cleveland

Job Summary Position: Music Hall Cocktail Server Job Type: Part-Time Schedule: Flexible, nights and weekends Salary: Hourly plus tips

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit

WHO ARE YOU?

A Music Hall Cocktail Server is passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE ROLE

A Music Hall Cocktail Server will be responsible for using interpersonal skills to anticipate guest needs, upsell food and beverage and provide exceptional customer service to guests within the high volume, fast paced concert hall environment.

WHAT THIS ROLE WILL DO

Maintain line of sight/atmosphere control by circulating through your work area during shift Follow House of Blues safety, health, and sanitation standards Assist other employees as needed Follow opening and closing procedures, checking out with manager on duty Adhere to all HOB policies and procedures Ensure responsible alcohol service per local ordinance and HOB alcohol policies Request proper identification for anyone appearing under 30 years of age Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of a manager Cash handling; bank procedures (cash pull/check out) and payment processing (on point of sales terminal) for both cash and/or credit transactions Required to occasionally work special events scheduled within the venue Interact with guests in a natural, friendly demeanor cultivating repeat business Suggestively sell menu items to guests Take and deliver food and beverage orders promptly, maneuvering trays through large crowds Prioritize and organize drink orders Clean spills, remove food, trash or other obstacles from tables/floor using proper lifting techniques

WHAT THIS PERSON WILL BRING

Required Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa Attention to detail Positive attitude Teamwork; work well with others, in a high-volume and sometimes stressful environment Keep a clean, well-groomed appearance Punctual attendance with a flexible schedule including nights and weekends Tolerance of all cultures, music, and art forms Responsible Alcohol Awareness Training Certification or Equivalent (paid training will be provided) Working knowledge of cocktail tray service, basic food service, drink recipes and garnishes, and point of sales systems Preferred High School Diploma or equivalent Experience in a high volume, fast paced live music environment Experience recognizing valid ID’s Cash handling experience Beer, Wine & Liquor knowledge, current with latest drink trends Point of Sales knowledge, preferably MICROS Physical Demands/Working Environment Willing to commute to downtown area (discounted $7 parking available daily) Working environment is fast paced, can be hot, and/or loud Position requires extended periods of prolonged standing and/or working on your feet Must be able to lift or move up to 25 lbs. using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis. #J-18808-Ljbffr Live Nation Entertainment