Human Resources Manager - Hospitality

This listing outlines the Human Resources Manager - Hospitality role for a luxury residential and hospitality community in Naples, Florida, onsite. Responsibilities Oversee all HR functions for a luxury residential and hospitality community, ensuring alignment with service excellence standards and organizational goals. Lead full cycle recruitment for seasonal and year-round staff, partnering with department leaders in golf, food and beverage, amenities, and property management to attract and retain top talent. Manage and optimize ADP Workforce Now for payroll, onboarding, timekeeping, reporting, and compliance, ensuring data integrity and operational efficiency. Serve as a trusted advisor to leadership and employees on employee relations matters, handling concerns, investigations, and conflict resolution with professionalism and discretion. Foster a positive, service-driven workplace culture that reflects the high standards of a premier community. Administer employee benefits programs, including open enrollment, employee education, and vendor coordination, ensuring competitive and compliant offerings. Ensure full compliance with federal, state, and local employment laws, including wage and hour regulations, workplace safety, and hospitality-specific labor considerations. Develop, implement, and update HR policies and procedures to support operational needs and mitigate organizational risk. Oversee onboarding and orientation programs to deliver a welcoming and engaging experience for new hires, emphasizing service standards and community values. Support performance management processes, coaching managers, facilitating reviews, and addressing performance concerns in a timely manner. Maintain accurate and confidential employee records, leveraging HR metrics and reporting to support strategic decision-making. Coordinate training and development initiatives, including customer service excellence, compliance training, and leadership development. Partner with leadership to support workforce planning, especially during peak seasonal operations, ensuring appropriate staffing levels and budget alignment. Promote employee engagement and retention through recognition programs, communication strategies, and a strong focus on workplace morale. Requirements Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field. Minimum of 5 years of progressive HR experience, with at least 2 years in a managerial role within the hospitality industry. Strong knowledge of employment laws and regulations applicable in the United States hospitality sector. Proven experience in recruitment, employee relations, and performance management. Excellent communication and interpersonal skills. Technologies ADP Workforce Now Microsoft Office Suite Preferred Qualifications Professional HR certification such as SHRM-CP, SHRM-SCP, or PHR. Experience working in diverse hospitality environments including hotels, resorts, or food and beverage operations. Advanced knowledge of ADP systems. Experience with or strong interest in learning about international visa programs. Demonstrated ability to lead organizational development and change management initiatives. Advanced training or coursework in conflict resolution and employee engagement strategies. #J-18808-Ljbffr