Enrollment Advisor

OneStop Advisor (Enrollment Management) Job No: 540945 Work Type: Full Time Location: Main Campus (Gainesville, FL) Categories: Academic Advising/Support, Office/Administrative/Fiscal Support Department: 03070000 - EM-ONESTOP ENROLLMENT SVCS Job Description Classification Title: One Stop Coordinator I Classification Minimum Requirements: Bachelor's degree or an equivalent combination of education and experience. Key responsibilities include, but are not limited to: Student Services & Case Management Serve as the front line for admissions, registration, records, financial aid, scholarships, and billing via phone, in person, email, and Gator 360. Clearly explain UF academic programs, systems, and applicable federal, state, and university rules and procedures. Handle high-volume routine requests, tracking and documenting all contacts in the case management system. Research issues across multiple student records systems; interpret policies and coordinate with core offices to resolve complex cases. Team Support & Training Provide guidance and mentorship to OneStop student assistants, and second-tier support for complex cases they escape. Coach and train student assistants on systems, policies, and service standards. Participate in ongoing training. Other Duties Contribute to process improvements and special projects. Perform other duties as assigned by area leadership. Expected Salary $43,888 annually In addition, we offer the following exceptional benefits: Health, Dental, and Vision Insurance State Retirement Plans Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually) Tuition Assistance (UF Employee Education Program) Public Service Loan Forgiveness (PSLF) Eligible Employer For more information on benefits, please visit HR Benefits and Rewards (ufl.edu) Required Qualifications Bachelor's degree or an equivalent combination of education and experience. Valid driver's license. Preferred Familiarity with financial aid, registrar, admissions, billing, or other student enrollment or academic support services through internships, work-study, volunteer roles, or coursework. Interest in learning rules and regulations related to student academic and enrollment processes, including policies and procedures. Strong customer service skills. Ability to maintain professionalism and empathy when working with sensitive or challenging information and situations. Clear and effective verbal and written communication skills. Ability to interpret and explain information in a helpful way. Self-motivated with the ability to work independently, exercise sound judgment, and manage tasks with minimal supervision. Familiarity with student records systems such as PeopleSoft, Gator 360, or similar platform. Health Assessment Required No Applications Close 27 August 2026 Our Commitment The University of Florida is an Equal Employment Opportunity Employer. Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call View phone number on click.appcast.io or the Florida Relay System at View phone number on click.appcast.io (TDD) or visit Accessibility at UF. #J-18808-Ljbffr