Homeowner Liason

Company Overview Southern Sands Property Management Group is a fast-growing short-term rental company managing 150+ homes across Galveston and Crystal Beach. Known for delivering exceptional experiences, we maintain a 4.9+ guest rating backed by thousands of five-star reviews. We combine local expertise, strong systems, and a hospitality-first approach to create seamless stays for guests while maximizing performance for homeowners. As we continue to grow, we’re focused on building a high-performing team that takes pride in quality, accountability, and delivering results. This is an opportunity to join a company where growth is real, standards are high, and your work makes a direct impact. Position Summary Southern Sands Property Management Group is seeking a dynamic Homeowner Liaison to serve as the vital connection between property owners and our operations team. In this influential role, you'll leverage your exceptional communication skills and strategic thinking to build lasting relationships with homeowners while driving property performance and revenue growth. You'll thrive in this fast-paced environment where your ability to inspire confidence, negotiate solutions, and champion both owner satisfaction and business objectives will directly impact our success. If you're energized by building relationships, solving complex challenges, and driving results in the competitive vacation rental industry, this is your opportunity to make a significant impact. Responsibilities Homeowner Relationship Management Serve as the primary point of contact for assigned homeowners. Build strong, long-term relationships through proactive communication. Conduct regular homeowner check-ins and performance reviews. Respond promptly to owner questions, concerns, and requests. Manage difficult conversations professionally and confidently. Maintain industry-leading owner satisfaction and retention. Property Performance & Strategy Review occupancy, revenue, and booking trends with homeowners. Identify opportunities to improve property performance. Collaborate with the Revenue Management team regarding pricing strategies. Present recommendations for property upgrades and amenities that improve revenue. Owner Communication Provide updates on maintenance, inspections, projects, and property improvements. Help homeowners understand monthly statements and financial reporting. Assist owners with reservations, owner stays, and calendar management. Ensure all owner information and property records remain accurate and updated. Internal Coordination Act as the bridge between homeowners and Southern Sands departments. Coordinate with operations, maintenance, inspectors, cleaners, and guest services teams. Escalate issues appropriately and ensure timely resolution. Assist with onboarding new homeowners and new property launches. Property Oversight Review inspection reports and identify owner-related action items. Coordinate vendor estimates and homeowner approvals when needed. Assist in planning property upgrades, refreshes, and preventative maintenance. Conduct occasional property visits when necessary. What Success Looks Like Within your first 90 days: Become the trusted contact for your homeowner portfolio. Achieve rapid response times on owner communication. Maintain accurate homeowner records and property information. Build strong working relationships with all internal departments. Help improve homeowner retention and satisfaction scores. Required Qualifications 2+ years in client success, STR operations and vacation rental management. Exceptional written and verbal communication skills. Strong organizational and time-management abilities. Ability to multitask and prioritize in a fast-paced environment. High emotional intelligence and professionalism. Comfortable handling difficult conversations and problem resolution. Strong computer skills and ability to learn new software quickly. Preferred Qualifications Vacation rental or short-term rental experience. Experience with Streamline, OwnerRez, Breezeway, Guesty, or similar platforms. Real estate, hospitality, or luxury service background. Knowledge of Galveston and Crystal Beach vacation rental markets. Compensation Annual Salary $60,000 - $75,000 Bonus Bonus will be paid based on owner response and retention. 0 - 20% of salary #J-18808-Ljbffr Better Talent