Admin & Clerical - Administration - Executive Administrative Assistant

Technical Administrator

Expected Hours: 40, No OT Potential for extension: Based on business needs (Maternity leave coverage) Location: 1250 South Collegeville Road, Collegeville PA, 19462 Work model: 100% onsite Desired Start: ASAP Overtime: NO OT Duration: End of Feb

Summary: Works inside designated customer sites coordinating client moves or providing high touch support. Coordinates and communicates with end users regarding all aspects of the OneSource Program including service call initiation, scheduling, maintenance, inventory data integrity, escorting of vendors for managed activities, safety and day to day lab operations

Purpose: The purpose of this position is to help ensure complete customer satisfaction with PerkinElmer by providing first level non-technical and basic technical support to customers contacting OneSource Support Services via telephone, email, portal or other electronic system.

Key Responsibilities:

• Identify & Respond to Customer Inquiries
• Service Scheduling and Processing
• Purchase Requisition Creation
• Out of Scope Charges
• Communication
• Site Specific Activities if applicable to the specific customer

Must haves: 3+ experience in a similar role Microsoft office (Word, Excel, PP) Veeva Vault B.A/B.S. Degree or Associate Degree, or 3+ years of experience in a team-based customer service environment. Ability to work effectively in a team and individually; organized with good time management skills. Bias for action and high level of commitment to customer. Excellent verbal and written communications skills. Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max and Maximo experience desirable.

Nice to haves: Pharma background GXP data review experience

Interview Schedule: 1 interview on site, 45 mins EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."