Director of Customer Engagement

Evergreen Notice: This announcement is used to establish a pool of qualified candidates for anticipated vacancies. Submitting an application does not guarantee immediate consideration; however your application will remain active for future openings that align with your qualifications.

Compensation:
The anticipated base salary range for this position is $110000$125000 annually. This position is also eligible for variable compensation withtotal target earnings of up to $250000 annually. Actual base salary and variable compensation opportunities will be determined based on factors including relevant experience qualifications skills location and internal equity.

Benefits:
NexTech Solutions offers a comprehensive benefits package designed to support employees and their families including competitive health dental and vision coverage retirement savings options paid time off and additional employee benefits.

Exciting opportunities like this are better when shared. Send this role to someone you know: Director of Customer Engagement-DHS DoS USSS USCG

Equal Opportunity
All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.
For individuals with disabilities that need additional assistance at any point in the application and interview process please email

The Opportunity

The Director of Customer Engagement Compass is directly responsible for driving revenue growth maintaining account retention and accelerating adoption of Vidterras COMPASS platform across a strategic defense customer. Operating as a frontline sales leader and primary account owner this role owns the end-to-end commercial strategy for the assigned accountfocusing on expanding current deployments identifying new operational use cases and embedding COMPASS across new and existing customer organizations. This role combines hands-on pipeline execution strategic relationship management and solution positioning to shorten sales cycles protect baseline revenue and capture new expansion budget within customer programs.

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

Account Growth & Go-to-Market Strategy

• Define and execute the assigned account plan to maintain current COMPASS implementations while identifying and closing land-and-expand revenue opportunities within the NTS portfolio.
• Identify priority customer organizations programs of record and tactical use cases (e.g. intel ISR edge operations) as entry points for expanded product adoption.
• Develop and expand COMPASS opportunities across Department of Homeland Security (DHS) and Department of State (DoS) customer communities with particular emphasis on the U.S. Secret Service and U.S. Coast Guard.
• Leverage established relationships within targeted federal customer communities to identify mission needs gain access to key stakeholders develop new opportunities and accelerate adoption of COMPASS and the broader NTS portfolio.
• Align sales motions with NTS top-line revenue targets platform strategy and long-term enterprise valuation objectives.

Frontline Sales Execution & Pipeline Acceleration

• Directly lead the sales cycle for Vidterra COMPASS initiatives across customer stakeholders decision-makers and acquisition officers.
• Leverage the broader NTS portfolio when opportunities arise and customer requirements extend beyond COMPASS bringing in additional NTS solutions and capture resources to deliver a complete capability set.
• Deploy tailored playbooks ROI frameworks competitive positioning and objection-handling strategies specific to government procurement and operational dynamics.

Customer Engagement & Deal Execution

• Serve as the primary commercial and product SME for COMPASS and Vidterra capabilities in customer meetings live demonstrations and technical briefings.
• Architect complex strategic deals by shaping high-value propositions tailored to specific customer mission outcomes and operational requirements.
• Accelerate deal velocity by translating raw technical capabilities into clear mission-critical operational and business results.

Product Positioning & Portfolio Integration

• Drive integrated solution sales by positioning Vidterra COMPASS alongside complementary NTS and third-party partner technologies to increase overall deal size and account retention.
• Gather real-time field intelligence and user feedback from customer stakeholders to inform product roadmaps and defend against competitive threats.
• Build strong partner and channel alignments within the defense ecosystem to streamline procurement vehicles and expand sales reach within the assigned customer organization.

• Fluency in English (written and spoken)
• Must meet eligibility requirements to obtain a Top Secret Security clearance with the U.S. Government

Required Skills Experience & Abilities

• Minimum of 2 years of experience in customer engagement business development technical sales solutions engineering field application engineering customer success or a related customer-facing role.
• Demonstrated experience supporting U.S. Government customers with demonstrated experience supporting or engaging DHS DoS U.S. Secret Service U.S. Coast Guard or related federal mission organizations including experience engaging operational users program stakeholders technical decision-makers and/or acquisition personnel.
• Demonstrated ability to build and leverage professional relationships within federal customer communities to identify mission needs develop opportunities and support customer adoption of technical solutions.
• Hands-on Capability: Ability to independently configure run and troubleshoot live product demonstrations proof-of-concept (POC) evaluations and technical briefings for federal operational users and technical stakeholders.
• Technical Skills: Full-Motion Video (FMV) & Stream Management: Deep understanding of IP-based video distribution protocols (RTSP MPEG-TS WebRTC H.264/H.265 compression) and how video feeds are processed routed and ingested at the tactical edge.
• Tactical ISR Systems & Metadata: Familiarity with Defense/NATO metadata standards (e.g. KLV / MISB compliance) to effectively communicate how COMPASS correlates positional and contextual data with live video feeds.
• Edge & Degraded Communications (DDIL): Technical capability to explain software performance in Denied Disrupted Intermittent and Limited bandwidth environments common to federal field tactical and operational environments.

Preferred Qualifications

• Established professional relationships within DHS DoS U.S. Secret Service U.S. Coast Guard or related customer communities with demonstrated ability to engage operational users program leadership technical stakeholders and acquisition/contracting personnel.
• Strong problem-solving and critical thinking skills
• Professionalism and positive attitude in workplace interactions
• Initiative and ability to take ownership of tasks/projects
• Comfort with ambiguity and learning on the job
• Strong work ethic and reliability
• Ability to work well independently or as part of a team
• Willingness to learn new tools or procedures
• Problem-solving and troubleshooting mindset

Physical Demands & Work Environment
The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift up to 15 pounds on occasion (e.g. transporting laptop presentation materials or small equipment).
• Frequent use of hands and fingers for typing writing and handling documents.
• Clear vision and hearing required for meetings presentations and communication.
• Ability to travel domestically and internationally up to 50% of the time which may include extended periods of standing walking or navigating airports and government facilities.
• US Based remote work environment

Required Experience:

Director