Support Consultant I/II

Support Consultant II

Solving the most complex technology and business challenges is what Appficiency is about. As the top partner for creating the new industry benchmarks in the ERP Services, Appficiency is an Oracle NetSuite Alliance Partner with over 7 different industry and partner awards. We are a leader in both construction and manufacturing and as a top 5 Alliance Partner, we go to work each day solving the hardest industry problems and sharing these news-worthy achievements to set a higher bar for the professional services and software industry.

At Appficiency, we believe in career paths with no ceiling. As a part of our new and quickly evolving sales team, you will have the opportunity to grow and develop the team alongside your own career. If you have an entrepreneurial spirit and excel when carving out your own path, this is the role for you! The opportunity to grow your career with Appficiency is endless. While being a part of the team, you will be surrounded by experienced leaders who believe in teaching rather than telling, developing you through shadowing, lessons learned, observation, and feedback. With a new team you will have the opportunity to get exposure to multiple industries, aspects of the business, and areas of sales that are hard to come by in structured, well-developed sales teams. Our goal is to create a career path that matters to you.

We have been recognized for being the best at what we do, but we are working smart to do even better and that all starts with you. We are a rapidly growing company at the interchange of business and technology which requires entrepreneurial tenacity, motivation to learn, and enterprise building initiative.

No matter your role, you will be an integral member of the team, focusing on engagements of varying sizes and across diverse industries. In our progressive environment, the projects you work on will drive your learning and accelerate your business acumen and technical expertise.

Our delivery team is a key part of our business engaging with clients with a focus on key stakeholders at the C-Suite level. Working hand in hand with the internal project management and oversight teams to ensure projects are on time, on budget, and in scope.

We are looking for a Support Consultant II to join our growing Managed Services Team. This role offers a unique opportunity to gain hands-on experience with NetSuite, a leading cloud ERP system, while building the foundations of a consulting career. You'll be supported by experienced mentors, participate in ongoing professional development, and be part of a collaborative team that values innovation, learning, and client success. With exposure to real-world client issues and close guidance from senior team members, you'll develop foundational consulting skills while making an impact from day one.

The Commitment

• Serve as the first line of support for client inquiries, requests, and tickets.
• Triage and prioritize incoming issues, assigning or escalating them appropriately based on type, severity, and SLA guidelines.
• Assist with basic NetSuite troubleshooting, configuration lookups, permission errors, navigation issues, data corrections, and data validation.
• Collaborate with fellow support team members to document solutions, client interactions, and best practices.
• Contribute to knowledge-sharing initiatives, including updating internal documentation, enhancing client-facing resources, and participating in learning sessions.
• Monitor support queues and ensure timely follow-up on all issues, driving resolution in line with client expectations.
• Support testing activities for configuration changes, enhancements, and system updates.
• Take part in team meetings, mentorship opportunities, and product training to continually strengthen your NetSuite and consulting expertise.

The Talent

• A degree in Business, Information Technology, Accounting or a related field is preferred
• NetSuite experience is a must
• 2-3 years of professional experience; roles in technology, business, or customer service are a plus.
• Experience in customer service, IT support, or account management is highly valued.
• Strong interest in business systems, cloud technology, and consulting.
• Exceptional attention to detail with strong organizational and time-management skills.
• Clear, professional communication skills, both written and verbal.
• Comfortable working with data in Excel or Google Sheets.
• Proactive, curious, and adaptable, with a willingness to learn from peers and mentors.
• 1-2 years of experience working with NetSuite or any ERP system.
• Familiarity with SaaS tools or business applications is nice to have.
• Experience working with ticketing tools or customer support software is nice to have.