Patient Flow Representative - PRN

Job Title

Patient Flow Representative

Employment Type:

Part time

Shift:

12 Hour Day Shift

Description:

Position Summary: The patient flow rep collaborates with nursing and ancillary departments to ensure appropriate placement of patients based on diagnosis, physician preference with consideration of bed availability at both MercyOne Des Moines/West Des Moines campuses. Responsible for monitoring census capacity and alerting the leadership team upon thresholds for activation of Peak Capacity Plan level activation. Responsible for bed flow functions including bed ordering, appropriate room assignments, assisting with direct admit requests and maintaining accurate bed availability information. This job description covers the most significant duties performed, but does not exclude other occasional work assignments not mentioned.

Job Duties:

• Maintains knowledge of floor specialty and physician preferences related to patient placement
• Aide with creation and updating of Clinical Road Maps and Patient Placement protocols
• Communicate and coordinate high priority patient movement and navigate barriers to patient placement
• Utilizes knowledge of current census information and potential inpatient bed needs to project accurate and appropriate placement of incoming patients.
• Act as an expert and Super-User for Bed Management software platform
• Assists with Transfer Center calls and communicating priorities to transfer center RNs.
• Details hand-off of information to next shift related to pending bed activity, admissions, discharges and transfers

Hours:

• PRN - Scheduled as needed
• 12 hours shifts

Minimum Qualifications:

• High school diploma or GED required.
• Knowledge of Medical Terminology required.
• Strong interpersonal and communication skills
• Minimum 2 years previous experience in a health care setting
• Knowledge and efficient use of electronic health record, bed tracking systems, as well as basic office equipment

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.