Candidate Experience and Operations Supervisor

Talent Experience & Operations Supervisor

With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment. People are at the heart of everything we do. The Talent Experience & Operations Supervisor is responsible for leading a team of Candidate Experience Coordinators and Customer Service Heroes while creating a best-in-class candidate experience from first contact through onboarding. This role blends recruiting operations, team leadership, customer service, and compliance management to support hiring success and organizational growth. The Talent Experience & Operations Supervisor partners with Candidate Experience Coordinators, hiring managers, and operational leaders to optimize recruitment processes, improve candidate engagement, and ensure hiring goals are achieved efficiently and compliantly.

Perks & Benefits: Casual Dress Code, Climate Controlled Environment, Modern, high tech Environment, Other on the spot perks, Paid Training, Weekly paychecks, Direct Deposit or Cash Card pay options, Medical / Dental Insurance, Paid Time Off, Advancement Opportunities. Shifts: All Shifts, 1st Shift, 2nd Shift. Employment Types: Full Time. Pay Rate: $21.00 - $26.00 / hour

Duties:

• Supervise, coach, and develop a team responsible for candidate engagement, recruitment support, onboarding, and customer service activities.
• Establish performance expectations and monitor key metrics, including candidate response times, hiring pipeline activity, service levels, and quality standards.
• Conduct regular coaching sessions, performance reviews, and training to support employee development and continuous improvement.
• Foster a culture of accountability, collaboration, and exceptional service
• Oversee candidate outreach, screening, interview scheduling, and recruitment support activities.
• Ensure candidates receive timely communication and a positive experience throughout the hiring process.
• Support recruiting initiatives, virtual hiring events, sourcing campaigns, and workforce planning efforts.
• Collaborate with recruiting teams to identify process improvements and increase hiring efficiency.

Position Requirements:

• Oversee onboarding workflows to ensure all required employment documentation, background screenings, I-9s, E-Verify requirements, and compliance-related activities are completed accurately and on time.
• Monitor candidate records and recruitment systems to ensure data integrity, accuracy, and compliance with company policies and employment regulations.
• Develop and maintain operational processes, workflows, and standard operating procedures.
• Ensure adherence to service level agreements, quality standards, and regulatory requirements.
• Analyze recruitment and operational performance metrics to identify trends, opportunities, and areas for improvement.
• Create and deliver reports on candidate engagement, onboarding completion, staffing progress, service levels, and team performance.
• Partner with leadership to implement strategies that improve efficiency, candidate conversion rates, and operational effectiveness.
• Lead special projects focused on talent acquisition, workforce optimization, technology adoption, and process enhancement.

Requirements: Background Check, Must be at least 18 years old., required education: HS Diploma or GED. Work Location: Remote - National Centralized Services, Chicago, IL 60607. Job Types: Call Center, Customer Service Rep, Supervisory, Administrative/Clerical. Industry: Customer Service/Call Center.