Customer Service Representative

Position Overview Under the direction of the operations supervisor, the customer service representative (CSR) is the initial contact with the public via telephone for paratransit services provided by Clallam Transit System (CTS). This position evaluates service requests, schedules approved requests, and coordinates service delivery. Provides critical contributions to support CTS’s mission. Required Qualifications Possess a high school diploma or high school equivalency certificate (GED) and two years reception and customer service experience; OR any satisfactory equivalent combination of related experience and training that provides required knowledge, abilities, and skills. Summary of Working Conditions This position is not safety-sensitive and is represented by the Amalgamated Transit Union, Local 587. Work variable hours and days including weekends and holidays, based on assigned work. Position is non-exempt and overtime may be required. \n Benefits CTS offers its eligible employees a generous benefits package, including: 100% employer-paid medical, vision, and dental premiums, with coverage available for qualifying dependents. Basic life and long-term disability insurances with options to purchase additional coverages. Enrollment in Public Employee Retirement System (PERS) pension. Approximately 12 days of general leave accrued over an annual period. Sick leave accrual is 0.025 per hour worked. 11 paid holidays. Paid bereavement leave. Wellness Program $200/$400 annual reimbursement for employee/family. HRA employer contributions, longevity contributions, and waived medical coverage (optional). Post-employment CTS Healthcare Insurance Coverage Credits, as eligible. CTS transit passes for employee and qualifying dependents. \n $21.43 - $26.79 an hour Wage begins at $21.43 per hour, moving to $22.77 per hour after successful completion of the 180-day probationary period. CSR’s receive pay increases on their anniversaries up to $26.79 (2024-2026 wage scale) and annual cost of living increases. \n Open: July 17, 2026 Close: Open until filled Thank you for your interest in Clallam Transit System! If your application is selected to move forward, the application process will include a panel interview and other additional screening processes as required. If you have questions please email View email address on click.appcast.io or call us at View phone number on click.appcast.io. We look forward to learning more about you! Clallam Transit System is an equal employment opportunity employer. Application must be completed in full and consistent with resume (not required) to be considered for employment.