Front Office Coordinator - Martin Luther School

Front Office Coordinator (Receptionist)

At Martin Luther School, we believe every student deserves access to an excellent education, even if their path has included challenges, disruption, or trauma.

Our students are bright and capable. What many of them have needed is a school that understands how learning and emotional development are connected. At MLS, strong instruction and social-emotional support are part of the same commitment to helping students succeed.

Our classrooms are supported by a collaborative team that includes teachers, social workers, behavior specialists, and clinical leaders. We work together to understand students, problem-solve challenges, and create environments where students feel safe enough to take academic risks.

The Front Office Coordinator (Receptionist) supports the mission of Martin Luther School by serving as a welcoming, organized, and dependable first point of contact for students, families, staff, school districts, visitors, and community partners. Manages front office communication, visitor access, attendance processes, school records, and administrative support while helping maintain a safe, calm, responsive, and professional school environment.

Job summary

Front Office and Communication

• Welcome students, families, staff, school district representatives, visitors, and community partners in a warm and professional manner.
• Answer and route incoming calls, respond to routine questions, and take accurate messages as needed.
• Use the public address and walkie-talkie systems to communicate and locate staff as appropriate.
• Maintain awareness of front office activity and help ensure communication moves quickly to the appropriate staff member.
• Handle sensitive information with discretion and maintain confidentiality.

Student Attendance and Daily Operations

• Track daily student attendance, late arrivals, early dismissals, and excuse notes; update attendance records and codes accurately.
• Coordinate attendance notifications to parents/caregivers and communicate attendance information to appropriate school staff.
• Maintain student arrival and dismissal sign-in/sign-out records and provide late passes as needed.
• Support accurate census information for fire drills and other school safety procedures.
• Update schoolwide communication systems for new hires, new students, and withdrawn students as assigned.

Safety and Visitor Management

• Screen visitors at the front entrance and admit only authorized individuals.
• Ensure visitors complete required check-in procedures through the school's visitor management system.
• Direct or accompany visitors to the appropriate location when needed.
• Maintain and manage designated school keys and support established building access procedures.
• Communicate promptly with the Supervisor of Safety and Administration or school leadership regarding safety concerns or unusual situations.

Administrative and Office Support

• Sort and distribute incoming mail and prepare outgoing mail and postage.
• Prepare, copy, scan, shred, organize, and file school documents and materials as requested.
• Enter and maintain information in school systems, spreadsheets, and records with accuracy.
• Track required student and family forms, including demographic information, releases, handbook confirmations, and other assigned documentation.
• Coordinate maintenance and cleaning requests through established systems.
• Support the operation and basic upkeep of front office equipment and supplies.
• Provide administrative support to school leadership and staff as needed.

Collaboration and Professional Practice

• Work collaboratively with school leaders, administrative staff, teachers, Student Advisors, clinical staff, and other departments.
• Respond to requests and inquiries within expected time frames and follow through on assigned responsibilities.
• Attend required meetings and training and remain current with school procedures and systems.
• Demonstrate professionalism, reliability, flexibility, and a service-oriented approach.
• Follow all organizational policies, procedures, legal requirements, safety practices, and confidentiality expectations.

Education and experience:

• High school diploma or GED required. Additional education or training in office administration, customer service, or a related area preferred.
• At least one year of related receptionist, administrative support, school office, or customer service experience preferred. Experience in a school or human services setting is a plus.

Benefits include:

• 3 health insurance plans included, one at no cost to the employee
• 2 dental plans to choose from
• Educational assistance for professional development and Act 48/CEUs
• 403b retirement plan with organizational match
• Group Term Life Insurance at no cost to the employee
• Short and Long-term Disability coverage
• Generous paid time off and Personal Holidays
• Funding for employee self-care activities

Martin Luther School is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.