Security Director

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

We are seeking a high-caliber, strategic Security Director to oversee total physical security, public safety, and team operations at a premier 1.3 million-square-foot open-air mixed-use lifestyle center in Chicago’s South Loop.

Managing a dynamic team of security professionals, this executive-level site role is responsible for safeguarding a high-volume property featuring extensive retail storefronts, a major multi-screen theater, 340+ luxury residential lofts, a 1,000+ space parking garage, and public rooftop green spaces. The Security Director acts as the primary liaison between security operations, property management, ownership, local law enforcement, and key commercial / residential tenants.

Must have at least 3 years of continuous managerial experience (preferably in security or a related field) to be considered. Schedule is as follows: Tuesday-Saturday 10am-6pm

Key Responsibilities

Strategic Leadership & Client Partnership

• Serve as the primary on-site manager and subject matter expert for security operations, presenting directly to property management, ownership, and corporate leadership.

• Develop, implement, and audit comprehensive site post orders, standard operating procedures (SOPs), and emergency action plans (EAPs).

• Foster strong, collaborative relationships with retail store managers, theater management, residential leaders, and local law enforcement (CPD) to ensure a safe, welcoming environment.

Team Management & Operational Excellence

• Recruit, hire, train, and directly supervise all on-site shift supervisors and security officers.

• Conduct ongoing performance evaluations, coaching, disciplinary actions, and career development initiatives to maintain high team morale and retention.

• Ensure full compliance with training mandates, state security licensing (PERC), uniform standards, and customer service protocols.

High-Traffic Campus Safety & Risk Mitigation

• Oversee comprehensive interior and exterior safety operations across retail plazas, parking facilities, residential corridors, and event spaces.

• Manage crowd control, visitor flow, and security planning for major seasonal public gatherings, community events, and peak retail/entertainment hours.

• Supervise the daily operation and maintenance of site access control, visitor management systems, life-safety equipment, and extensive CCTV camera networks.

• Lead incident response for property emergencies, public safety threats, theft/loss prevention issues, and medical calls—ensuring timely, thorough incident reporting and investigation.

Qualifications

• Experience: Minimum 5+ years of progressive security management experience, with a proven track record as a Director or Senior Account Manager in large-scale commercial, open-air retail, or mixed-use environments.

• Education: Bachelor’s degree in Criminal Justice, Business Administration, Security Management, or related field (or equivalent combination of education and high-level leadership experience) preferred.

• Licensing & Clearances: Valid Permanent Employee Registration Card (PERC) or state equivalent; valid Driver’s License; must successfully pass pre-employment drug screening and background check.

• Technical & Administrative: Proficient in workforce management platforms, MS Office Suite (Excel, Word, PowerPoint), modern CCTV systems, and incident-logging technology.

• Soft Skills: Exceptional public speaking, written communication, crisis leadership, and conflict resolution skills; strong ability to interface professionally with high-profile corporate clients and residential tenants.

• Physical Demands: Ability to conduct extended campus patrols in varying weather conditions, respond rapidly during site emergencies, and lift/move up to 50 lbs as required.

Salary & Benefits: Base salary: $65K - 68K plus discretionary year-end bonus, paid vacation and personal days, medical insurance, dental insurance, life and AD&D insurance, optional life and AD&D insurance, paid holidays, and 401(k). Skills-enhancing training and opportunities for career growth and promotion.

EOE/M/F/D/V

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