Security Director - Outdoor Public Venue - Chicago, IL

Titan Security is currently recruiting for Director of Security at a public venue. The ideal candidate has experience that includes interaction with the local Chicago law enforcement community to work at an iconic cultural institution located in the Central Business District. The individual will work with onsite management, City of Chicago officials, and the contracted security staff to maintain all aspects of physical, personnel and visitor security and life safety. This position will manage all aspects of emergency preparedness including implementation, training and drills. We are seeking a customer‑focused and results‑oriented professional who is comfortable working in a fast‑paced environment with the ability to multi‑task.

Responsibilities

• Manage contracted security staff operations and enforce security contract standards, policies and procedures.
• Create and promote a positive and proactive work environment.
• Develop and implement short and long‑range plans for personnel and guest safety, as well as asset protection.
• Implement safety protocols, including emergency preparedness plans, bomb threat plans and disaster response procedures, and train staff on responses.
• Assist with development and implementation of all evacuation ordinance requirements, including fire and life safety teams, emergency evacuation/fire drills, safety training for employees, emergency manuals, signage, etc.
• Oversee the management of all regulatory compliance with City, State, OSHA, Licensing and NFPA standards impacting the property’s operations.
• Manage, review and update all compliance mechanisms such as audits, inspections, reports and documentation.
• Establish and enforce protocols for property’s security operations and controls, property removal and after‑hours facility access.
• Monitor and oversee security system integration, access control, life safety systems and radio communications. Candidate should be proficient in modern security system technology, such as electronic access control systems and central station monitoring systems and CCTV systems with digital recording.
• Respond to and provide assistance with reported medical emergencies, bomb threats, fire alarms, intrusion alarms or elevator entrapments, following established emergency response procedures.
• Respond to and manage any extenuating circumstances should they arise, including potentially aggressive protestors.
• Conduct internal investigations and prepare written reports and documentation on investigative findings and processes. File police reports on behalf of building management.
• Review and report on all threats, risks, intel, investigations and any ongoing issues, providing recommendations for corrective action and/or mitigation strategies.
• Evaluate, recommend and implement programs that continually improve security service levels.
• Stay abreast of emerging trends and new developments within the security industry and implement where applicable.
• Network with law enforcement organizations (IACP, FBI, and local police departments) and security industry associations (ASIS).
• Work collaboratively with external groups such as Federal, State and Local law enforcement and emergency services, as well as internally with management, ownership, facilities and legal departments.
• Monitor the quality of contracted security staff performance including the review of disciplinary actions, as well as ensuring a regular performance appraisal program is executed for all staff including security site supervisors, shift supervisors, assistant supervisors and security officers.
• Consult with and assist the security contractor on scheduling shift assignments.
• Supervise and ensure compliance of training programs for security officers and supervisors.
• Coordinate and work with security vendors to manage costs associated with security and safety technology.
• Provide management with quarterly reports and annual audits of the security program.
• Review shift reports, logs and work orders on a daily basis, responding appropriately and ensuring accuracy in logging procedures. Follow up with management on any security‑related issues or concerns.
• Oversee employee, contractor and vendor building access and deliveries, addressing any situations that arise.
• Coordinate and direct private/special event security activities on site for management, DCASE and city.
• The overview outlined above, is considered a core list of job duties/requirements for the role of the Director of Security. This overview should not be considered a complete or comprehensive list. The Director of Security is also expected to adapt to changes and/or additions as needed to secure the physical property and the service expectations of the owner, management and employees.

Qualifications

Education and/or Experience: Degree in Criminal Justice, Law Enforcement Management or related field and/or equivalent experience/education preferred. Minimum of seven years of managerial and policy making experience in the law enforcement or contract security field. Experience level to include extensive internal contacts within the local law enforcement community.

Certificates, Licenses, Registrations: Ability to obtain a valid PERC. Professional Certifications in Security Management; CPP or similar certifications preferred.

Computer Skills: Ability to create and manage budgets, budget variance reports and other reports in Excel. Experience with workforce management systems and scheduling systems preferred.

Language Skills: Must have the ability to read, write, speak, and understand English. Bi‑lingual considered a plus. Must possess excellent communication (oral and written), organizational, financial and time management skills with the ability to concisely and effectively address questions while providing subject matter expertise on policy to ownership and management.

Other Qualifications: Ability to work outside of the regular schedule, including on weekends, as needed. Ability to organize and manage multiple priorities. Ability to pass pre‑employment drug screen and criminal background check. Strong qualitative and quantitative skills. Self‑starter with the ability to manage time effectively, establish workflow priorities and work independently with high attention to detail. Ability to start, cultivate and maintain strong relations and work in a team environment. Prior employment history demonstrating the ability to work in a fast‑paced, high‑intensity environment while managing multiple tasks and priorities, and produce accurate results in a highly‑organized manner. Must maintain a working telephone number though which we can contact you.

Physical Demands

The physical demands are based on the contract and must be met by an employee to successfully perform the essential functions of this job. A list of these job duties is inclusive of, but not limited to: candidates must be able to stand for extended periods of time; be able to lift, push, and/or pull at least 50 lbs.; be able to accommodate foot patrols on the interior & exterior of the assigned facility; be able to perform assigned duties regardless of inclement weather.

Salary & Benefits

Base salary: $100k - 110K based on experience plus discretionary year‑end bonus, paid vacation and personal days, medical insurance, dental insurance, life and AD&D insurance, optional life and AD&D insurance, paid holidays, and 401(k). Skills‑enhancing training and opportunities for career growth and promotion.

EOE M/F/D/V