Life Safety Inspection Manager

Inspection ManagerCore Responsibilities of an Inspection ManagerField Team LeadershipDirect Oversight of Technicians: Supervise day-to-day activity of fire alarm, sprinkler, extinguisher, and suppression technicians.Daily Dispatch & Labor Planning: Ensure techs are scheduled efficiently, with appropriate skill sets assigned to jobs.Daily Work Order Review: Ensures completed WOs are ready for billingTimecard & Payroll Review: Approve daily/weekly hours, ensuring accuracy and overtime control.Field Coaching & Ride-Alongs: Conduct regular in-field visits for quality control, safety, and coaching purposes.Operational ExecutionWork Order Management: Ensure timely completion of repairs, inspections, and follow-up deficiencies.Backlog Reduction: Actively monitor and work backlog to avoid aged WOs, missed inspections, or delayed repairs.Inspection Readiness: Confirm jobs are properly prepared (material, documents, tools) and inspection ready before dispatch.Customer Service SupportField-Level Escalations: Handle on-site customer issues, rework needs, or delays before escalating to Total Service Manager.Quality Assurance: Conduct periodic QC on inspections and repairs to ensure code compliance and customer satisfaction.Scheduling & DispatchingAssign work orders to technicians based on availability, skill set, location, and job priority.Coordinate scheduling details with customers and subcontractors as needed.Maintain a forward-looking schedule with at least 45 days of inspections planned in advance.Route technicians strategically to minimize drive time and maximize billable efficiency.Team Development & PerformanceMentorship & Support: Develop technician skill sets and assist with NICET certifications, licensing, or on-the-job training.Performance Reviews: Provide input on performance evaluations, coaching, and disciplinary actions.Culture & Morale: Foster a positive work environment aligned with safety, accountability, and growth.Safety & ComplianceJobsite Safety Oversight: Ensure proper PPE, safe practices, and incident reporting protocols are followed.Tool & Vehicle Management: Verify that tools, ladders, test equipment, and vehicles are maintained, tracked, and used properly.Compliance Checks: Support audits or inspections related to NFPA, OSHA, AHJ, and company standards.Internal CollaborationScheduling Team Liaison: Work closely with schedulers and dispatch to make real-time adjustments and solve technician issues.Project & Install Coordination: Coordinate technician crossover for inspection/repairs post-project when needed.Inventory/Material Needs: Support procurement and tracking of technician materials/tools/equipment.Help conduct interviews/hiring for new technicians.Manage or help monitor third-party vendors or subcontractors.Provide weekly updates or reports to the Total Service Manager on field performance.