Technical Support Engineer

Support global customers and service teams Troubleshoot and isolate x86 component issues, including CPU, memory, PSU, and motherboard failures Analyze debug logs and system information for OS, CPU, memory, motherboard, GPU, PCIe, and AOC-related issues Use BMC tools and software for troubleshooting and diagnostics Resolve issues escalated from the L1 team and work with the L3 team on complex product issues Support root cause analysis, triage, and postmortem investigations through lab testing, engineering collaboration, and issue tracking Escalate unresolved issues to L3 with complete logs, details, diagnostics, and troubleshooting steps Maintain service escalation documentation, records, and test logs Communicate technical issues, findings, and resolutions to customers, engineering teams, and management Perform basic configuration and troubleshooting of iSCSI, multipath fiber, RoCE, SAS, and network switches Create test plans, SOPs, best-practice guides, educational materials, and training documentation Drive customer success through documentation, training, education, and issue resolution Mentor and support junior service engineers Own escalated tickets and communicate directly with customers as the escalation owner Participate in CSD, engineering, partner, and L3 meetings Create at least two knowledge-base articles per week and contribute to SOP creation Complete required education courses within one month of release and obtain applicable certifications Maintain and improve technical skills Requirements Bachelor’s degree in Electrical Engineering, Computer Science, or equivalent technical work experience of at least 5 years 2+ years engineering experience supporting complex GPU servers, storage systems, networking environments, and enterprise GPU platforms Hands-on experience with IPMI, BMC tools, and server management technologies Experience working with Linux, VMware, and Windows Server operating systems Strong understanding of x86 architecture and system-level troubleshooting Experience using debug and diagnostic tools for PCIe, CPU, memory, and motherboard issue isolation Knowledge of motherboard design, networking technologies, cabling, network switches, and storage controllers Experience with Redfish, virtualization environments, and VM technologies Knowledge of iSCSI, multipath fiber, RoCE, SAS, and network switch configurations Excellent communication skills with the ability to work effectively with customers, partners, and engineering teams during challenging situations Must be fluent in English Strong analytical, troubleshooting, and critical-thinking skills Ability to work independently while collaborating effectively within a team environment Must be able to work swing and graveyard shifts and, depending on assignment, may be required to work weekends Travel required up to 25% Core Competencies Demonstrates expertise in troubleshooting x86 components, including CPU, memory, and motherboard failures, while effectively communicating technical issues and resolutions to customers and engineering teams. Proficient in using BMC tools and diagnostic software to support complex GPU servers and networking environments. Highest-signal resume keywords Bachelor’s Degree In Electrical Engineering 2+ Years Engineering Experience Supporting GPU Servers Hands-On Experience With IPMI And BMC Tools Strong Understanding Of X86 Architecture Excellent Communication Skills Hard Skills Troubleshooting Debugging System-Level Troubleshooting Configuration Of iSCSI Knowledge Of Motherboard Design Experience With Linux Experience With VMware Experience With Windows Server Knowledge Of PCIe Knowledge Of Networking Technologies Soft Skills Analytical Skills Critical-Thinking Skills Ability To Work Independently Collaboration Skills Mentoring Skills Certifications & Qualifications Applicable Certifications Industry Keywords GPU Platforms Storage Systems Networking Environments Enterprise GPU Network Switch Configurations Tools & Technologies BMC Tools IPMI Debug And Diagnostic Tools Redfish Virtualization Environments #J-18808-Ljbffr