Shift Supervisor

About the Museum of Illusions The Museum of Illusions is the world's largest and fastest-growing museum chain, with nearly 70 locations worldwide. The museum provides a visual, sensory, and educational experience designed to engage visitors and shift perspectives through the science behind optical ilusons. Candidate Profile and Focus A Shift Supervisor oversees museum staff during their shift, maximizes customer satisfaction, ensures exhibits operate as expected, and handles guest requests or complaints. This position reports to the Assistant/General Manager. Primary Job Duties & Responsibilities Provide support and direction to 7-10 floor staff during their shift by assigning placement positions to meet operational needs and ensure proper coverage. Schedule and monitor staff breaks and provide guidance and feedback to employees when needed. Monitor staff and guest satisfaction by being present on the museum floor during operations. Mediate and/or resolve conflicts between employees when needed. Provide first contact customer service to visitors – answer questions, resolve refund and discount inquiries and serve as an initial escalation point for guest concerns. Maintain museum cleanliness during operating hours. Perform museum tours for prospective group event clients as requested. Keep records of and raise employee interpersonal issues, infractions or performance issues to management as appropriate. Ensure museum rules, processes and procedures are followed by both employees and guests. Perform museum opening and closing responsibilities and follow daily checklists. Assist with minor museum maintenance such as paint touch‑ups. Other duties as assigned. Schedule requires weekend and holiday work. Salary, Perks and Benefits 401(k) Retirement Plan Health, dental and vision benefits 15 days Paid Time Off Holiday Pay Commuter Benefit Account Employee discounts at our museums. Qualifications 2+ years of supervisory experience. 2+ years of experience in a customer-facing role. Excellent organizational and administrative skills. Exceptional communication and interpersonal skills. Experience in the arts, entertainment, performance or hospitality industry is a plus. A go-getter attitude. Proactive, accountable and trustworthy. Ability to work under pressure. Physical Requirements / Demands Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment. Must be able to ascend/descend flights of stairs. Must be able to bend, stoop, kneel, crawl, crouch, and squat. Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, sexes and genders. Must be able to lift 25 lbs. Must be able to work both indoors and outdoors. Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations. Company Statement Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr