Customer Care Specialist-HVAC

Job Description

Job Description

Customer Care Specialist -HVAC Division

Tampa, FL 

“24/7 MaintenX, We keep business running!”

MaintenX International is a fully licensed, general contracting company with a focus on total facility maintenance and repair. This position is an entry level position. This position will perform a wide range of administrative and office support activities for the HVAC team. Candidates should feel comfortable both in a team environment and working independently. Communicate both written and verbally with customers and subcontractors. This position will report to the Regional Service Manager and assist in any special projects as needed.

At MaintenX, our customers rely on us to keep their business running, as a Customer Care Specialist you are an integral part of ensuring that we meet and exceed this expectation. In this critical support role, the Customer Care Specialist will be trusted to use their experience and knowledge to provide excellent customer service.

Job Responsibilities:

• Gather information and learn how to prepare a quote that will be sent to the customer on a daily basis.
• Assist Service team with performing data entry, scheduling jobs, and following up on estimated time of arrival for parts ordered.
• Assist with supplier and vendors purchase orders.
• Contact Service Partners to obtain needed paperwork.
• Qualify Work Orders at store manager level.
• Must have excellent verbal and written communication skills.
• Must have strong organizational and time management skills.
• Must be able to work well in a team atmosphere.

Customer Care Specialist

A successful candidate for the role of Customer Care Specialist is highly motivated and is able to solve problems. Our Customer Care Specialist is knowledgeable and will go above and beyond in providing a high level of customer service for our internal team.

Additional requirements of the Customer Care Specialist:

• High School Diploma or GED
• 1-3 years’ experience in customer service environment servicing facilities maintenance
• Ability to pass a background check, drug screen.
• Ability to work overtime hours as needed – we are a 24/7 maintenance facility.
• This is a full-time position, Monday-Friday. 

Benefits:
We value our Service Team and provide an excellent benefits package including:

• Medical, Dental, and Vision Insurance with a generous portion paid for by the company
• Company Paid Basic Life Insurance and Short and Long Term Disability
• 401(k) Retirement Plan with Company Match
• Paid Vacations and Personal Days
• Paid Holidays and Sick Days
• On-Site Kitchen
• Company Sponsored Lunches
• Personal Cell Phone Service Discount through Company Cell Phone Carrier
• Opportunity for career growth!

Compensation: $15-$20 hourly based on experience