Director of HR & Employee Experience

Director of People & Culture

Brooklyn, NY

$140,000–$180,000

A growing company serving luxury residential buildings and hospitality environments is seeking a Director of People & Culture to build a strong, service-driven workforce across multiple locations. This role goes beyond traditional HR, with a major focus on employee experience, frontline training, engagement, recognition, retention, and leadership development. The goal is to create a workforce that represents the company's brand and consistently delivers exceptional service.

Responsibilities

• Build and lead employee experience, recognition, engagement, and retention programs.

• Develop structured onboarding, frontline service training, and leadership development programs.

• Establish consistent service standards across properties and teams.

• Partner with managers to improve employee performance, communication, accountability, and retention.

• Build career paths and develop future supervisors and leaders from within.

• Oversee recruiting, employee relations, benefits, payroll coordination, and HR compliance.

• Manage and develop the HR, recruiting, and payroll support team.

• Track workforce metrics, including turnover, retention, training completion, attendance, and service quality.

• Build scalable people processes and report on progress and results to executive leadership.

Requirements

• 5+ years of leadership experience in HR, People & Culture, employee experience, or training and development.

• Experience supporting a large, multi-site hourly or frontline workforce, ideally 600+ employees.

• Demonstrated success building training, engagement, recognition, or employee development programs.

• Hospitality, hotel, luxury residential, building services, or another high-touch service background strongly preferred.

• Strong knowledge of employee relations, HR operations, and employment compliance.

• Experience managing teams and partnering with frontline managers.

• Strong communication, leadership, and organizational skills.

• Union and prevailing wage experience are a plus.

• English/Spanish bilingual skills are strongly preferred.