Banquet Captain

Company Overview:

Castaway, recognized as one of Travel + Leisure's "Best Date Spots in America," offers a distinctive dining experience where both guests and team members are treated like stars. Our seasonally inspired menu showcases premium cuts of meat sourced from top-tier butchers, an exquisite raw bar, vegetable-forward sides, and customizable charcuterie boards. Castaway has garnered numerous prestigious accolades, including being named one of the "Most Romantic Restaurants in LA" by Thrillist, LA Weekly, Gayot, Yelp, OpenTable, and NBC.

At Castaway, our mission is to continuously innovate and deliver a five-star experience to our team members, guests, and the community. SRC is committed to fostering internal growth, collaboration, and teamwork, while creating a positive and supportive work environment. We are excited to welcome our next valued team member to join us in this pursuit.

Job Summary:

We are seeking an experienced and charismatic Banquet Captain to join our team and lead the way to exceptional guest experiences. The Banquet Captain, as the welcoming face of the Special Events department, plays a vital role in creating a warm and seamless atmosphere from the moment guests arrive. This role demands a consistently professional demeanor, excellent communication skills, and a deep passion for hospitality that inspires others.

Responsibilities:

• Greet and welcome guests warmly and professionally.
• Manage staff and vendors and maintain effective communication with guests and kitchen staff.
• Provide guests with detailed menu information and assist with special requests or dietary needs.
• Ensure that all guests' needs are met promptly, maintaining high service standards.
• Coordinate with the Banquet Manager, servers, chefs, and other staff to ensure smooth service.
• The Special Events Captain is responsible for directly supervising the specific events they are assigned to. This includes the planning, set-up, execution, and tear-down of each event.
• Oversee and coordinate all aspects of banquet and private event operations.
• Lead and supervise banquet staff, ensuring they deliver exceptional service and adhere to established standards.
• Collaborate with event planners and clients to understand their needs and preferences, ensuring seamless execution of events.
• Set up banquet rooms according to event specifications and maintain a keen eye for detail.
• Monitor event timelines and coordinate with various departments to ensure smooth execution.
• Train and mentor banquet staff to uphold service standards and enhance their skills.
• Handle guest inquiries and concerns promptly and professionally.
• Maintain inventory and ensure proper storage and handling of banquet equipment.
• Collaborate with the culinary team to ensure the timely and accurate food delivery.
• Uphold cleanliness and organization in banquet areas, adhering to health and safety guidelines.

Requirements:

• Proven experience as a Banquet Captain in a similar high-end hotel, events venue, or restaurant position.
• Exceptional customer service skills and a friendly, outgoing personality.
• Strong organizational skills and ability to multitask effectively.
• Knowledge of fine dining etiquette and wine pairing is preferred.
• Ability to remain calm under pressure in a fast-paced environment.
• Excellent verbal communication skills.
• Flexibility to work varied hours, including weekends and holidays, is Mandatory.
• Collaborate effectively with fellow servers, bartenders, and staff to ensure seamless service delivery.

Physical Demands:

• Must be able to walk and stand for hours at a time. Lift and carry up to 40lbs.

Benefits:

• Continuous learning and skill development through workshops and training sessions.
• Full-time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, and 401 (k) with annual employer match.
• Employee Assistance Program (EAP)
• Team member discounts on food and beverages.
• Opportunities for growth + advancement.
• Annual Paid Sick Time - renewed yearly
• Management Referral Program - Earn up to $4,000 for referring top talent to qualifying management positions.
• A dynamic and positive work environment.

Qualifications:

• 2+ years of proven experience as a banquet captain or in a similar role in a high-end restaurant or hospitality setting.
• Exceptional organizational and leadership skills.
• Strong communication and interpersonal abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Knowledge of banquet and event planning processes.
• Familiarity with food and beverage service, including wine and cocktail knowledge.
• Flexibility to work evenings, weekends, and holidays as needed.

Compensation: Pay: $27.00 - $30.00 per hour

Disclaimer:

This job description outlines the general nature and level of work expected for this position. It is not an exhaustive list of all required responsibilities, duties, or skills.

We are an Equal Opportunity Employer and recognize that people are our greatest asset. It is our policy to provide equal employment opportunities to all individuals regardless of race, creed, color, religion, national origin, gender, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, sexual orientation, or any other characteristic protected by law.

Specialty Restaurants Corporation maintains a drug-free workplace and will consider qualified applicants with criminal histories in accordance with local, state, and federal law.

Preferred Education: High School Diploma or college degree.

Licenses & Certifications Required:

• Food Handler Certificate
• California RBS Certificate
• Sexual Harassment Certificate

All job offers are contingent upon successfully passing a pre-employment background check