ServiceNow Lead-AI
$120k - $140kFull-time
SFE
Section
Details
Job Title
ServiceNow Lead-AI
Job Type
Full Time
Client Location
NYC,NY
Work Arrangement
Onsite
Duration
Full Time
Pay Rate / Salary
$120-$140k/yr.
Job Summary
- Experienced ServiceNow Lead with 10+ years of experience in ServiceNow implementation, configuration, customization, integration, and platform administration across enterprise environments.
- Proven expertise in ITSM, ITOM, ITAM, CMDB, Service Catalog, Incident, Problem, Change, Knowledge, and Request Management.
Key Responsibilities
- Lead end-to-end ServiceNow implementation, enhancement, configuration, customization, and production support initiatives across enterprise platforms.
- Provide technical leadership to ServiceNow developers, administrators, business analysts, and QA teams throughout the software development lifecycle.
- Gather and analyze business requirements and translate them into scalable ServiceNow solutions aligned with enterprise architecture and platform best practices.
- Design and implement ITSM processes including Incident, Problem, Change, Request, Knowledge, Service Catalog, and Service Level Management.
- Lead CMDB and ITOM initiatives, including configuration item lifecycle, discovery, service mapping, event management, and infrastructure visibility.
Required Qualifications
- Lead CMDB design, migration, and data model
- Discovery, integrations, and service mapping
- CMDB governance, data quality, and automation
- Stakeholder engagement and UAT coordination
- CSM Advanced Ai suite, HAM, SAM, and IRM
Vacancy posted 2 days ago
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