Social Services Case Manager

Job Title

Community Action Program Manager

Job Description

This position manages Community Action Program cases, processing applications and assessing clients' needs. Other administrative duties include data maintenance and arranging appointments. Coordinates community projects as needed.

Essential Duties and Responsibilities

This position does not supervise other employees. Assesses clients' needs and provides assistance, guidance and referrals to other programs. Contacts applicants to make appointments and provide explanations on eligibility and required documentation. Provides case management for clients of transitional housing program. Maintains client database. Maintains filing system. Screens and processes intake applications. Attends monthly interagency meetings for networking purposes. Travels to deliver monthly services to residents. Performs other duties as assigned. This position provides research support on departmental budget. This position explains County procedures or processes, responds to public inquiries and participates in meetings. This position creates or edits documents, internal memos, emails, forms and formal letters. Interacts regularly with internal coworkers and other departmental personnel over the telephone, by email, and/or in person. Incidental contact with the public may occur as part of the work location. Regularly interacts with customers.

Minimum Education/Directly Related Experience Required

High School Diploma or GED. Three (3) years experience or equivalent combination of education, training and experience. Must possess and maintain a valid Driver's License.

Supplemental Information

Knowledge required includes customer and personal service; other case management screening; processing intake applications on potentially eligible clients; determines client eligibility in accordance with program funding source guidelines and policy; provides assistance to clients regarding utility assistance, disconnect prevention, and home eviction prevention. Skills required include active learning; active listening; communicating diplomatically; customer service; persuading and influencing; problem recognition; problem solving; typing and data entry. Abilities required include fully and quickly comprehend spoken words; recognize problems and solve problems with deductive reasoning. Physical demands include regularly sitting to operate computers, occasionally standing to attend to customers, constantly requiring dexterity for keyboard operation, and may be required to lift up to 25 lbs. Work environment generally includes an office environment with rare time in lobby environment. Safety risk exposure includes rare occasions of telephone verbal abuse by customers or citizens. Protective gear and safety manuals are required to follow written safety procedures and manuals relevant to the division or department. Consequences of error can result in unfavorable public perceptions and legal ramifications.