Senior Room Service / Stewarding Manager

We are seeking a highly motivated and experienced individual to join our elite team as a Senior-In Room Dining & Stewarding, BOH Manager. This position is responsible for overseeing the efficient and smooth operation of our room service department and stewarding team. Ideal candidates will have a background in hospitality, strong leadership skills, and a passion for delivering exceptional quest experiences. JOB FUNCTION, TASKS, and RESPONSIBILITIES: KEY RESPONSIBILITIES Manage, coordinate, supervise and direct the daily operations of the Room Service Department and Stewarding Team. Ensure the highest level of service is provided to guests, maintaining the hotel's standards of excellence. Monitor effectiveness of workflow & sequence of service during service periods and provide hands‑on support as and when required. Control and maintain revenue and payroll budgets & expenses with cost minded organizational skills; manage food, labor, and other controllable expenses and work to meet profit objectives. Ensure food safety procedures and guest relation policies and procedures are being executed. Provide constant coaching and counseling to employees to ensure their capability meets the needs of the guests and the organization. Clever scheduling of employees as per operational needs ensuring strict overtime handling and accuracy in payroll execution inclusive of cleaning schedules for all BOH & event spaces Responsible for ensuring the availability of resources such as labor, equipment, and products. Responsible for all front of the house service, to include daily operations, interdepartmental communication, and training of staff. Attending all F&B meetings inclusive of BEO (Banquet Event Order) meetings; administrative tasks and reporting Confer with department heads concerning banquet arrangements for food service, equipment, and extra employees. Promote a positive and respectful work environment. Maintaining a high standard of sanitation throughout the Stewarding areas; execute and supervise the cleaning of the BOH during and after functions Maintaining all equipment to a high standard, i.e.: dishwashers, burnishes, etc., and reporting any maintenance defects Coordinate work of employees engaged in activities such as dishwashing, silver cleaning, and storage and distribution of food items and supplies QUALIFICATIONS and REQUIREMENTS: Candidate must have a minimum of 4 years management experience in Food & Beverage and/or a luxury restaurant. Candidate must have prior experience managing 40+ team members. Previous experience in a union environment is preferred. This position requires exceptional verbal and written communication abilities. Full knowledge of Food, Wine, Inventory Management, and Food & Beverage cost maintenance is a must. This position calls for the ability to work flexible hours, including AM/PM/Late night/Weekends. Must have supervisory experience in a high-volume hotel, with both Restaurant and Banquet facilities Strong leadership, communication, organizational and computer skills required #J-18808-Ljbffr The Indian Hotels Company Limited (IHCL)