Senior Manager, Facilities

Senior Manager, Facilities

The Farmer's Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We're starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers' doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future. To date, The Farmer's Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

What We Stand For and Where You'll Come In

The Senior Manager, Facilities owns the operational backbone of TFD's offices — NYC HQ, Boca Raton, and Nashville — translating real-estate strategy into the day-to-day reality of vendors, compliance, budget, and a team that runs to the same standard everywhere. Reporting to the Director of Real Estate, this role serves as the primary escalation point across all sites, leads local teams, and drives the vendor consolidation, RFP, and compliance work that creates leverage across the portfolio. Equal parts strategic operator and hands-on leader, this is the person who makes sure all locations set the standard of what it means to lead a facilities function at an organization that consistently delivers meaningful experiences for employees.

One Team: We don't think of ourselves as "Acquisition Marketers", "Engineers", "Data Analysts", or "Product Managers". Beyond denoting skill sets and areas of expertise, we don't think departments matter. We'd rather align ourselves to the goals we're working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems together – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren't tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there's a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don't subscribe to "best practices" or "industry KPIs". We're uninterested in how we compare to "benchmarks"; instead we orient ourselves around being the best we can possibly be. Similarly, we don't subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, "what's the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?". We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don't expect to be perfect the first time.

How You'll Make An Impact

• Own and run the facilities for building management and maintenance vendors - driving the strategy across all locations and ensuring consistency in operations
• Operate a Class A/B NYC office at 50,000+ sq ft scale, including HVAC, MEP, life-safety, and base-building coordination
• Establish operational objectives and delegate work to a group of facilities members, growing and supporting them through thoughtful coaching and continuous feedback
• Run vendor RFPs, consolidations, and contract negotiations — translating service quality into measurable performance, regularly assessing what's working and constantly finding ways to improve
• Manage the facilities budget and capex planning, finding ways to automate and optimize technologies including leveraging AI to drive efficiencies
• Lead real estate commercial compliance (fire and building code, OSHA, etc.), including drills, inspections, and certifications as well as local regulations in other office locations (Boca, Nashville + other office locations)
• Proactively partner with cross-functional stakeholders across the business, including Humans, IT, Cyber, and Legal
• Own and manage multiple sites, proactively finding opportunities to improve our spaces, acting as the point of escalation and building the relationship with building management in all locations
• Oversee day-to-day operational details including daily walkthroughs, equipment/vendor/service ticket logging, invoice tracking, specific vendor categories (cleaning, pest, plant care, coffee machine), and office storage and shipping infrastructure
• Grow and support a dedicated and passionate group of Office Experience members through thoughtful hiring, onboarding, coaching, and continuous feedback

We're Excited About You Because

• You have 8+ years of experience in commercial facilities, building operations, or workplace infrastructure and direct experience operating a 50,000+ sq ft commercial office in NYC (Class A or B)You have demonstrated ownership of multi-vendor portfolios and 6-figure+ facilities budgets with working knowledge of NYC commercial code, FDNY/OSHA requirements, and current Local Law
• You have 3+ years of management experience leading a high-performing team, supporting day-to-day execution, setting goals, and coaching for growth and development.
• You have certifications : FMP, CFM, IFMA, OSHA 30, FDNY F-89/T-89/S-95
• You look for ways to improve the experience of employees through the physical space of the office with a customer and first principles mindset
• You are able to thrive in a fast-paced and ambiguous environment, naturally curious and proactive self-starter, constantly on the lookout for new opportunities and solutions
• You're an owner, have excellent problem-solving skills and can prioritize tasks effectively, with a strong attention to detail
• You are detail-oriented and proactive, you thrive as a self-starter and excel in managing multiple projects simultaneously
• You're a skilled communicator and have the ability to absorb and distill complexity into simple terms to drive decision making.
• You're excited to support all locations and are able to visit sites as needed
• You love dogs

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement. We ask all team members to be in office 4 - 5 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. Based on the on-site nature of this role, it is required to come in 5 days a week. This office policy is subject to change at company discretion.

Our Belonging Philosophy:

At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives — leading to stronger decisions and deeper relationships. We anchor this belief in a simple phrase: "Everyone's welcome at the dog park." No matter your background, identity, or role, there's space for you here. There's no one way to show up at the dog park— just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it's about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow. We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD