Clinic Manager (Aurora)

About us Orthodontic Experts is committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we focus on transforming smiles and making a meaningful impact in the communities we serve. Core Values Accountability Continuous Improvement Inclusion Integrity Respect Teamwork Transparency Job Description: Clinic Manager Your primary responsibility will be to oversee day‑to‑day clinic operations, ensuring smooth and efficient functioning. You will manage staff, schedule appointments, provide quality patient care, and maintain a safe and secure environment. Key Responsibilities Train and supervise office personnel Manage patient scheduling efficiently and adjust as needed Monitor no‑shows and handle required calls and rescheduling Conduct sessions with patients for treatment and payment plan reviews Demonstrate experience and knowledge of scheduling systems Maintain office systems functioning at peak effectiveness Build and oversee a medium‑to‑large team of direct reports Facilitate office staff meetings to recognize successes, communicate policy changes, and plan events Ensure compliance with regulatory procedures Handle patient complaints and provide clinical feedback to Providers/Assistants Order equipment and supplies; manage issues related to them Complete monthly, quarterly, and annual operational checklists Provide weekly and monthly reporting to leadership Coordinate training for clinic staff Conduct monthly meetings for clinical staff Maintain patient data in compliance with regulations and company policies Securely store records in accordance with privacy and security regulations Maintain appearance and functionality of the office Maintain facilities and equipment per hygiene, safety, and OSHA regulations Monitor and maintain the office budget Participate in marketing events Maintain team members’ weekly schedule Assist TC with calls (welcome, lost cases, and denied) Handle cash Travel to other clinics to perform all duties as required Other duties as assigned Requirements Bachelor's degree or equivalent 3‑4 years of experience in office administration 2 years of office management experience Excellent computer skills, including proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites Work Hours / Location Monday – Wednesday 8:45 am – 5:00 pm Thursday – Friday 6:45 am – 3:00 pm 2 Saturdays per month Two 9:45 am – 6:00 pm shifts per month 2987 Kirk Rd Suite 103A, Aurora, IL 60502 Travel availability to Joliet, Glendale Heights, and Hillside Benefits (Full‑time) Paid Training Clinical Bonuses Paid Time Off Holiday Pay Medical, Dental, Vision, and Life Insurance Accident Insurance Short‑Term Disability Long‑Term Disability Employee Assistance Program Health Savings Account Dependent Care Account 401(k) and matching Pet Insurance Tuition Assistance Program Identity Theft Protection MetLife MetLaw Legal Insurance Transit Reimbursement – Commuter Account Free and discounted orthodontic treatments Salary $50,000 – $65,000 annually #J-18808-Ljbffr Orthodontic Experts