Concierge

Part-Time Concierge - Independent Living Community

We are looking for a friendly, professional, and service-oriented Concierge to join our Independent Living community! If you enjoy helping others, creating a welcoming environment, and building positive relationships with residents, families, and guests, we would love to hear from you!

About the Position

The Concierge serves as a welcoming face and central resource for our residents and visitors. This position provides exceptional customer service, assists residents with their needs and requests, and helps create a warm, engaging community environment.

Responsibilities

• Greet residents, families, guests, and visitors with a warm and welcoming attitude
• Answer and direct telephone calls and respond to general inquiries
• Assist residents with questions, requests, and information about community services and activities
• Provide information regarding community events, programs, dining, transportation, and amenities
• Assist with scheduling appointments, transportation, and other resident requests as needed
• Receive and distribute mail, packages, and other deliveries
• Maintain a professional, organized, and welcoming reception area
• Communicate resident requests or concerns to the appropriate department
• Maintain awareness of community activity and help ensure resident needs are addressed promptly
• Provide excellent customer service while maintaining resident privacy and confidentiality
• Assist with administrative tasks and other duties as assigned

What We're Looking For

• Previous experience in customer service, hospitality, senior living, healthcare, or a related field is preferred
• A positive, friendly, and compassionate personality
• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Strong organizational skills and attention to detail
• Ability to multitask and remain calm in a busy environment
• Comfortable interacting with older adults and their families
• Dependable, punctual, and able to work independently
• Basic computer skills
• A genuine desire to make a difference in the lives of our residents

Why Join Our Team?

You'll have the opportunity to work in a rewarding environment where the relationships you build and the service you provide make a meaningful difference in the daily lives of our residents.

If you are someone who enjoys helping people, making others feel welcome, and being part of a caring community, we want to meet you!

Liora at Henderson is a vibrant Independent Living community nestled in the heart of Henderson, Nevada. Recently welcomed into the AgeWell Senior Living family, Liora at Henderson is entering an exciting new chapter-one focused on people, purpose, and possibility.

At Liora, we believe work should be more than a job. It should be a place where you feel valued, supported, and proud of the difference you make each day. Our residents choose Independent Living for freedom and connection, and our team plays a vital role in creating a warm, engaging, and worry-free lifestyle for them.

Why Work at Liora at Henderson?

• Be part of a newly managed community with fresh energy and opportunity
• Support residents in an Independent Living setting -relationship-focused, hospitality-driven
• Join AgeWell Senior Living , a growing senior living organization committed to integrity, teamwork, and excellence
• Work with a collaborative leadership team that values your voice and growth
• Competitive pay, benefits, and opportunities for professional development (role-dependent)

If that's not reason enough, as a certified Great Place to Work for 9 years in a row, we proudly offer eligible team members:

• Medical, Dental and Vision benefits
• Company-paid Life Insurance and Voluntary Disability
• Generous Paid Time Off (PTO) Plan
• 401(k) Retirement Savings Plan with company match

Whether you're passionate about hospitality, resident services, dining, maintenance, or leadership, Liora at Henderson offers a place where your skills and compassion can truly shine.

Come grow with us and be part of something meaningful-where people matter, and your work makes a difference every day.

Liora at Henderson is proudly managed by AgeWell Senior Living and is an Equal Opportunity Employer.

Job Summary:

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.

Concierge Procedure:

Essential Functions:

• Provides positive first impression to all who enter the Community
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate
• Greets all visitors in a friendly, courteous, and professional manner
• Screens and requires visitors to "sign in" at reception desk
• Notifies Residents of visitors
• Instructs Resident's visitor according to Resident's instructions
• Receives and processes incoming mail
• Accepts all outgoing mail/packages
• Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned
• Maintains and updates Emergency Phone Number Log and keeps log at frontdesk
• Maintains and updates emergency contact information on each Resident andkeeps information at front desk
• Assists managers with various clerical responsibilities
• Pages staff as necessary
• Takes RSVPs for special functions, as necessary
• Oversees sign-up for scheduled transportation
• Hands out maintenance requests forms and passes them onto EnvironmentalServices Director
• Performs other duties as necessary, to include light housekeeping duties

Compliance and Safety:

• Follows all emergency procedures
• Understands all safety policies and procedures

Communication:

• Communicates effectively with all staff
• Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately

Education/Experience/Licensure/Certification:

• High School Diploma required
• Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities
• Requires considerable initiative and judgment
• Must have word-processing and clerical skills
• Must be able to work flexible hours and participate in holiday activities

Physical Requirements:

• Physically able to bend and reach
• Physically able to sit for extended periods of time

Miscellaneous:

• Required to work weekends and holidays as assigned
• May be required to work on shifts other than the one for which hired
• May be required to work extended hours (up to 16 hours per day)
• May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses
• Could be subject to hostile and emotionally upset Residents due to mentalstatus
• Background, criminal, and drug tests as required by HR policies and procedures
• May be asked to submit to random drug test during employment
• May have their picture taken and image used in social media or community advertising
• May be video recorded from devices installed by families in residents' apartments