Insurance Team Representative (onsite)

Position: Insurance Team Representative (onsite) Location: Chatsworth, CA Job Id: 319 # of Openings: 1 As a full-time Insurance Team Representative , you will play a key role in ensuring the insurance policies that our customers rely on are issued accurately and on time. You’ll review and process surety bonds and Errors & Omissions (E&O) insurance policies, manage policy changes, and ensure transactions meet state-specific requirements. You’ll also respond to customer emails and assist internal teams by phone, answering policy-related questions. This is an opportunity to build specialized insurance knowledge while doing work that requires attention to detail, problem-solving, and teamwork. If you enjoy helping others, managing a variety of tasks, and taking ownership of your work, you’ll thrive on our friendly, collaborative team. Notary experience and/or a current Notary commission is highly desired, and this onsite role will work a Monday - Friday schedule, from 7:00 am - 3:30 pm. At the National Notary Association, we believe this should be everyone's "Best Job Ever," as evidenced by the many employees with long tenure at the NNA. We offer a robust benefits program, including a free medical coverage option for eligible employees. In addition to paid time off, Company holidays, and several employee events throughout the year, you will also benefit from a 401(k) plan with Company match and annual Profit Sharing. WHAT YOU'LL BE DOING Process and issue Notary bonds and Errors & Omissions (E&O) insurance policies, ensuring accuracy and compliance with applicable requirements. Understand and follow state-specific bond requirements, including signature, documentation, and delivery requirements. Prepare, process, and distribute insurance policies using the Insurance Management System (IMS) and Merchants Bonding Company (MBC) platform, including manual bonds, expedited bonds, and non-notary bonds. Process E&O insurance policy upgrades, cancellations, amendments, and coverage date corrections. Process bond amendments, riders, and other policy-related changes. Process and maintain E&O group insurance policies. Respond to customer inquiries by phone and email and process incoming and outgoing insurance-related correspondence. Handle insurance-related calls and inquiries from internal teams, assisting with policy-related questions. Collaborate with other departments to resolve customer concerns and ensure timely processing of insurance transactions. Perform other related duties as assigned. Contribute to a positive work environment, making this the Best Job Ever for self and others. WHAT'S REQUIRED High School diploma or equivalent Strong critical thinking, analytical and problem-solving skills Must have the ability to multi-task in a high energy, fast paced environment Accurate and timely data entry skills, with a strong attention to detail. Proficiency with Microsoft 365 applications and the ability to quickly learn and navigate new software and systems. Ability to manage multiple tasks and priorities in a fast-paced environment. Strong written and verbal communication skills. Ability to adapt to changing processes and procedures. Preferred Qualifications Current CA Notary Public commission or the ability to obtain one. Experience with Notary bonds, Errors & Omissions (E&O) insurance, and non-Notary bonds. Active Property & Casualty (P&C) insurance license. ELIGIBILITY REQUIREMENTS Must be able to work full-time onsite in our Chatsworth, CA HQ office Interested candidates must submit a resume/CV to be considered Must be willing to submit to a background investigation Must have unrestricted work authorization to work in the United States #J-18808-Ljbffr National Notary Association (for profit)